OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
136 ratings and 77 comments received in the last 90 days.
23 July 2025
Great customer service from Will
22 July 2025
Customers can now park at the centre which is a great improvement
20 July 2025
Easy
20 July 2025
This is the 3rd vehicle we have purchased from Grimsby. There is a reason we have been back. We were able to take our digs into the showroom. Wendy was kind enough to look after them so we could test drive together, 1st class service.
20 July 2025
Unexpected delays, no fault of the dealer.
10 July 2025
Was excellent the salesman Tom Austin was very knowledgeable and kept me informed of my bmws journey even trying to get me one earlier
09 July 2025
I was very satisfied. The whole bmw team where professional and always answered any questions I had.
04 July 2025
Good friendly atmosphere in the premises matched by the staff.
04 July 2025
Attentive and friendly staff. All queries and requests answered and completed quickly and efficiently, in spite of staff transition. I'm particularly grateful to Luke and Thomas for their diligence and assistance.
07 August 2025
The team were very attentive ensuring that everything ran smoothly and were professional and courteous. I received regular updates during the service and there was opportunity to act on anything flagged on my vehicle without delay.
06 August 2025
The services were quite regular, but I was always catered for whether I was given a courtesy car or an office space to carry out my work. My needs wrte always taken care of. Thank you.
29 July 2025
Excellent staff, well organised, kept me informed at all times .
26 July 2025
See above
24 July 2025
As above
19 July 2025
Great service
19 July 2025
Fantastic service as always.
17 July 2025
Service generally from Marshall Grimsby has been very good. I have marked the dealership down due the lack of parking be it for service or sales customers. The site is such an odd shape and not really big enough for a used cars and customers parking
16 July 2025
Knowing that my car is with the correct people
16 July 2025
As above.
25 July 2025
All aspects of the buying experience good