OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 70 comments received in the last 90 days.
21 August 2025
Always friendly and service with a smile
25 July 2025
All aspects of the buying experience good
23 July 2025
Great customer service from Will
22 July 2025
Customers can now park at the centre which is a great improvement
20 July 2025
Easy
20 July 2025
Unexpected delays, no fault of the dealer.
20 July 2025
This is the 3rd vehicle we have purchased from Grimsby. There is a reason we have been back. We were able to take our digs into the showroom. Wendy was kind enough to look after them so we could test drive together, 1st class service.
10 July 2025
Was excellent the salesman Tom Austin was very knowledgeable and kept me informed of my bmws journey even trying to get me one earlier
09 July 2025
I was very satisfied. The whole bmw team where professional and always answered any questions I had.
10 September 2025
The tyre pressure warning indicator was showing under inflated before I came for my service the indicator still showed warning indicator when l collected motor I'm due to call on Monday re door seal I will mention this when I call
07 September 2025
You just did what I paid for. So nothing bad, nothing exceptional.
06 September 2025
Fixed the issue and had use of a courtesy car
05 September 2025
James, Sam and Wendy could not of been more professional and helpful
03 September 2025
All work captured on my dash cam apart from 20 mins, which is some going to remove and fit new!! the car was apparently road tested which was from the back of the building to the front, some road test that. I ? If the plugs did get changed? as above.
03 September 2025
Offered a complimentary car clean inside and out. Inside was dreadful - did it myself when I got home. Appreciate its complimentary but created the opportunity for a little dusappointment when done poorly.
03 September 2025
As above
01 September 2025
Everyone here is friendly and helpful.
31 August 2025
The staff were very helpful and I was made welcomed throughout my visit.
31 August 2025
My experience,was very satisfying!.
29 August 2025
We were dealt with by every one that we met with kindness, courtesy and efficiency.