OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
183 ratings and 102 comments received in the last 90 days.
12 April 2025
Adam kissane , provided a great service , we had some issues but Adam managed to resolve them on the day and chased up responses to a satisfactory position .
09 April 2025
Still waiting on my car. I was initially happy with the service and the price that I was buying. But to be kept waiting for when I am to receive my car is unacceptable.
08 April 2025
4th car from Marshall BMW Grimsby. Always had an excellent buying experience. From the sales floor to sales manager brilliant people,i wont go anywhere else
07 April 2025
Excellent service and communication
07 April 2025
No issues whatsoever.
03 April 2025
The experience could not have been bettered. I have bought several cars from Marshall BMW at Laceby and always deal with Tom Wilkinson, who is their top performing sales executive with good reason.
03 April 2025
Excellent service, all staff polite and friendly throughout.
02 April 2025
Made the process as quick and simple as possible
01 April 2025
Great sales team that are there to help you make the right choice.
18 April 2025
Feull health check adivised directly by phone and email
15 April 2025
Very difficult for customers to park as spaces all full of sales cars
15 April 2025
The staff in the dealership were very professional and extremely helpful however the bookingservice that Marshall use is terrible. If a sat nav upgrade cannot be done on a Saturday then the call centre should know this, before booking customer's in.
15 April 2025
I was told when booking id get a video of the car being checked over mechanically and it would be washed and hoovered. It wasn't.
12 April 2025
Went extra mile + very pleasant + accommodating
08 April 2025
Great service
07 April 2025
Service on time, price as agreed and car returned very clean
06 April 2025
Efficient
06 April 2025
Go the extra mile with service satisfaction
06 April 2025
I was extremely satisfied with the staff, very helpful and super kind
18 April 2025
The Sales Person Ewan spent a lot of time with us explaining everything from start to finish. All our queries/questions were answered fully. A very professional service.