About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

70 ratings and 56 comments received in the last 90 days.

12 April 2026

Very friendly, helpful and informative sales person.

06 April 2026

Ewan Freeland of Marshall Grimsby was the reason for my five star review. Professional , Prompt , customer focus, knowledgeable of product he delivered and portrayed all the qualities that so many don't which I have experienced first hand.

04 April 2026

Very satisfied I got the deal and car I wanted and the team achieved my needs

03 April 2026

At Marshall BMW every detail is taken care of which is why I keep on going back Excellent service all round both sales and vehicle service All the staff are very friendly

02 April 2026

Excellent customer service

01 April 2026

Tom Austin, was extremely helpful, very professional and kept me in the loop the whole time, the car was actually delivered earlier than originally promised. So hats off to the team.

01 April 2026

I went to BMW Marshall Grimsby to have a look at used cars to consider a replacement for my 330e in a few months. I was greeted by Connor outside while I was having a look at their fleet. He was very accommodating, helpful & had excellent insight

31 March 2026

Change over went smoothly

27 March 2026

Connor from Grimsby Marshall always look after me if i need anything always respond nice ?? very good man

27 March 2026

An initial date was set to allow for any complications, which was then brought forward when it was evident it ewas beneficial to me and the saleroom

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25 March 2026

Super helpful and provided great advice

25 March 2026

Can't fault Ewan at all! Kept me up to date, made the whole process easy. Genuinely, spot on from start to finish.

24 March 2026

Matt Portus always provides a great service

24 March 2026

Great customer service from Oli and Adam.

16 March 2026

It would be good to be able to track build schedule/status online (not through the sales garage via phone calls).

13 March 2026

The BMW centre at Grimsby delivered in line with their promises in acquiring my vehicle and hitting their target delivery date.

12 March 2026

Really friendly sales team. They understood our needs and certainly helped us get the right car. It's the first time we have bought a second car from the same dealer and this speaks volumes about the team at Grimsby

12 March 2026

The customer service we received from Oli Drant at Marshall BMW Grimsby, and his manager Adam, was excellent. They were so helpful from the initial quoting process right through to us collecting the car. They replied promptly to emails and calls.

11 March 2026

Absolutely first class service from start to finish. Made the buying experience a pleasure! Highly recommended. A special thank you to Ewan and Harry for your time, help and professionalism

07 March 2026

The purchasing of the car was fine but arranging the collection of the car on the agreed date of the 1st of march was very problematic with no communication from the dealer at all the week before, I had to contact them to find out what was happening.

Response from Marshall Grimsby

We apologised to the customer at the time of handover as it was pre booked and no further communication until the day of collection 7 days later. The exec has been challenged and educated as to what good looks like. Just disappointed this has let us down as they are happy with the vehicle.

19 February 2026

Ewan kept me up to date and found exactly what I wanted

17 February 2026

I was very satisfied with my experience. Matthew and Adam were extremely helpful and explained all the relevant information I needed to know.

14 February 2026

Ewan is a first class person ,exacting ,detailed and knows his cars and customers extremely well .

04 February 2026

Very professional and polite, made sure i got what i requested. Tom went above and beyond to help me.

31 January 2026

Everything from the salesman Tom Austin to the car itself have been brilliant

18 April 2026

Excellent service from great team

15 April 2026

Gareth always makes the experience easy !!! Thank you

14 April 2026

Very happy they just didn't have time to wash my vehicle before returning it.

14 April 2026

Always fantastic service from Gareth and the team. I wouldn't go anywhere else.

30 March 2026

Very good service

17 March 2026

very good

16 March 2026

Unreal service as always, always feel valued and looked after!

15 March 2026

Excellent reception and Immediately carried out while I waited.

09 March 2026

Very helpful getting my car sorted and keeping me updated at all times.

09 March 2026

Great service as always.

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08 March 2026

I was looked after and the process was well communicated by Gareth Davies

02 March 2026

Rosie was excellent in explaining everything and went out of her way to make sure I was fully appraised every step of the way - a credit to the company.

01 March 2026

Very satisfied especially offering to pick up my car form home and bringing it back when finished.

28 February 2026

Main workshop was being renovated wasn't informed until late the previous day after I'd arranged a lift so had to charge plans. At site, no space to park. The contact I had then left before ready so had to guess if completed. Asked for wash, wasn't.

26 February 2026

The centre was very cold while I was waiting even with coffee! Didn't think they did a great job cleaning car either

23 February 2026

Quick, efficient and no fuss.

23 February 2026

Good service as always

20 February 2026

Customer care goes along way the staff were amazing

20 February 2026

Very helpfull and fast service

16 February 2026

Great communication from the team. Car serviced within 1 hour. Video report which is very informative.

13 February 2026

Excellent technician kept me informed and very polite

13 February 2026

Spot on, servos done on top of my expectation. Good ??

12 February 2026

Great service, good feedback

11 February 2026

I have only had a positive feel whenever I have been to the service centre along with warm and friendly staff.

09 February 2026

You fixed the problem so that's a big positive. But, you kept the car for 3 weeks and didn't offer a single update, in fact made it clear that there would be no point in me ringing to ask for one. Not great customer service.

08 February 2026

The work done was explained and we'll documented. Staff polite and helpful.

04 February 2026

Informed that the service would take place at an alternative site the day before the scheduled service.

02 February 2026

Situation of the service department, no parking etc miles from anywhere. Staff always lovely

01 February 2026

Solved the problem with minimum disruption

29 January 2026

After sales, not good at all

28 January 2026

Fast and efficient service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Marshall Grimsby BMW

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01472 728520

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01472 728524

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01472 728404

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Marshall Paint & Body Repair Centre, Estate Road No 7, Grimsby, North East Lincolnshire, DN31 2TP

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0845 0526495

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:30 - 19:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01472 868093

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map