OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
100 ratings and 45 comments received in the last 90 days.
09 June 2022
Couldn't have done more given the situation
07 June 2022
Very happy and satisfied with Marshall BMW
06 June 2022
Exceptionally friendly service, good communication, competitive financials and I really appreciate the efforts that were made to make delivery day feel special. The dealer made this feel like a very memorable occasion.
30 May 2022
As I said above Ewan, made sure I was completely satisfied with my choice of purchase, and was not in any way pushy. The handover was a real surprise as he had parked the car in the special handover bay, nice with an an unveiling cover, thanks Ewan
22 May 2022
10/10
21 May 2022
Clear handover fully explained
30 April 2022
Regular updates throughout and good deal
27 April 2022
Very polite team at bmw
24 April 2022
As previous, couldn't pick fault with Jake at all.
12 June 2022
Changed my tyre after getting it authorized ,rather than having to come back for a second appointment.
10 June 2022
Clear advice and vehicle needs explained. price given, vehicle ready as promised, Shane on Service was informative, knowledgeable and easy to talk to.
07 June 2022
They found what was causing the noise and I haven't had a problem since
07 June 2022
Appointment for service/courtesy car sorted well in advance. Dealt with promptly and courtesy car on hand. Vehicle check received and telephone call when service completed/advisory work explained. Vehicle ready for collection with full valet. Great
06 June 2022
100% completely satisfied with everything
05 June 2022
Car was serviced, sent me video link, staff called to say ready for pickup when I was ready.
05 June 2022
They did the work and kept me informed on delay problems beyond their control
05 June 2022
The servuce was fast, free if charge, and the problem was solved.
29 May 2022
very good service
27 May 2022
On account of Stuart the Service Advisor who performed his tasks courteously and diligently. He is a credit to Marshall Grimsby.
09 June 2022
Excellent service, helpful and knowledgable