OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
98 ratings and 45 comments received in the last 90 days.
01 January 2022
Friendly approachable staff
27 December 2021
We were well looked after picking up my car was excellent
10 December 2021
Very responsive and on the ball
28 November 2021
I was very satisfied with Marshall's Grimsby. During the period of delay they maintained contact with myself giving me updates on expected delivery. Once the car had arrived they were very quick to to process the required paperwork.
26 November 2021
See Q1 feedback.I would like to thank the following people at the Grimsby team for making the whole journey, which has been lengthy but both pleasant and informative. The guys that need a mention are Millie, Steve T and Danny R for great service.
26 November 2021
Good, responsive service. Attentive.
22 November 2021
No issues found
17 November 2021
Completely satisfied, I was kept in the loop on expected delivery date and shown round the car undercover on the pick up date, also being picked up from the railway station was a nice touch
16 November 2021
Good communication and customer care
04 January 2022
Experienced personnel
28 December 2021
Problems investigated and solved satisfactorily!
27 December 2021
Shane readily accommodated all my requests
27 December 2021
Quite quick and efficient. Friendly staff.
26 December 2021
Really good dealership easily up there with the best
25 December 2021
Friendly staff
16 December 2021
Good contact before the service, good communication while I waited for the car and the car was returned in pristine condition.
15 December 2021
Detail the work required, let you know when it will be completed. Very efficient and effective.
14 December 2021
Very organised staff. The car was ready for me on time. Thoughtful care towards hygiene inside the showroom and my car
11 December 2021
Pleasant organised staff
03 January 2022
The salesman kept me fully informed at all times from original test drive to delivery of th new car