OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
160 ratings and 81 comments received in the last 90 days.
04 April 2024
Kept informed at all stages. Nothing seemed too much trouble. Genuine concern that we were happy
23 March 2024
In terms of communication Matthew always kept me regularly updated re projected timescales etc, he was highly efficient in that regard
23 March 2024
Excellent attention to detail. Efficient transaction process.
22 March 2024
Very quick delivery and effort by sales personnel
21 March 2024
Welcomed into the building with smiles and greetings offered tea & coffee, brilliant service.
14 March 2024
Harry really looked after me and made sure everything went very smoothly.
11 March 2024
Very smooth.
10 March 2024
Signed eveything on line then still wasred an hour of my time signing them all again Car just handed over on forecourt not flowers or anything
07 March 2024
Personal service, everything you need from coffee to comfortable relaxation Area to sit if you need to wait. Friendly professional staff. I felt very valued as a customer.
17 April 2024
It was clear that everything that was possible to help with this situation was undertaken. My expectations were managed and I was treated with the uptmost respect throughout.
16 April 2024
Service carried out according to requirements with no hidden expenses surprises and made to feel very welcome at the dealership which was looking in great form after its facelift!
15 April 2024
I would especially like to thank Ben from parts at Harveys BMW for his help on Saturday when I was in need of help with things too. He couldn't do enough for me.
14 April 2024
Health check completed and forwarded whilst i waited always helpful to plan upcoming costs tyres etc and ensures safety of vehicle as checks completed include brakes etc
14 April 2024
Just a recall on my car. First service is due next year
13 April 2024
Arrangments for the service items were completed well and on time
10 April 2024
At the end of the day, the job got done which was what was expected. Nothing more.
08 April 2024
First class dealership
04 April 2024
Sam is always very helpful
31 March 2024
Competency of staff
17 April 2024
Professional service all the way through.