About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

89 ratings and 73 comments received in the last 90 days.

05 June 2026

I was completely happy with the service from start to finish, from selecting the car, to test drive and documentation. Saifur at Marshall BMW Grimsby looked after us from the first phone call providing everything needed through to purchase.

04 June 2026

Very efficient hand over. Excellent Sales person

03 June 2026

Smooth process, excellent communication throughout which ended in a good outcome for me

03 June 2026

02 June 2026

Knowledgeable, helpful staff, nothing too much trouble. Quite a lot of documentation but all handled professionally and painlessly ! After sales care good.

31 May 2026

Sai was very thorough and informed during the handover of my new car. Working alongside his Manager Adam the sale of the vehicle went smoothly. Sai was accessible and responsive through out the process.

29 May 2026

Friendly and efficient

29 May 2026

Ewan was an absolute legend. He dealt with my sale just how I like it. I would definitely want to deal with Ewan again.

28 May 2026

Staff very friendly, I felt very valued and was treated really well. Everyone I had an interaction with was so polite and friendly and made me feel welcome. Tom Wilkinson was outstanding. Is service and customer experience was outstanding

27 May 2026

Everything was done so easy and straightforward, Tom looked after me, nothing was too much trouble.

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23 May 2026

Ewan and Adam have been amazing. They both helped me find my perfect car.

21 May 2026

Matt was brill. Answered every question, knowledgeable, kind, and professional.

19 May 2026

Great service , Matt was amazing with helping me choose my new car. I am happy with the service , with how the whole process went and I love my new car :) Thank you

14 May 2026

Pristine, welcoming and highly professional dealership. The premises are spotlessly clean, modern and beautifully presented, creating a luxurious environment that makes you feel valued from the moment you walk through the door

08 May 2026

Always feel welcome and a valued customer This is my 3 car from here so they know exactly what I like for a car

04 May 2026

From getting to finance quotes through to collecting the car, it was made easy and the only real stress was deciding on which colour I wanted to order.

03 May 2026

Fantastic throughout.

25 April 2026

Lovely small BMW centre. Top service from start to finish.

25 April 2026

Fabulous service from Ewan. He went out of his way to keep me informed at every stage of the process and did his very best to deliver an outstanding handover experience. It felt very special. He is a credit to the dealership and the BMW brand.

12 April 2026

Very friendly, helpful and informative sales person.

06 April 2026

Ewan Freeland of Marshall Grimsby was the reason for my five star review. Professional , Prompt , customer focus, knowledgeable of product he delivered and portrayed all the qualities that so many don't which I have experienced first hand.

04 April 2026

Very satisfied I got the deal and car I wanted and the team achieved my needs

03 April 2026

At Marshall BMW every detail is taken care of which is why I keep on going back Excellent service all round both sales and vehicle service All the staff are very friendly

02 April 2026

Excellent customer service

01 April 2026

Tom Austin, was extremely helpful, very professional and kept me in the loop the whole time, the car was actually delivered earlier than originally promised. So hats off to the team.

01 April 2026

I went to BMW Marshall Grimsby to have a look at used cars to consider a replacement for my 330e in a few months. I was greeted by Connor outside while I was having a look at their fleet. He was very accommodating, helpful & had excellent insight

31 March 2026

Change over went smoothly

27 March 2026

Connor from Grimsby Marshall always look after me if i need anything always respond nice ?? very good man

27 March 2026

An initial date was set to allow for any complications, which was then brought forward when it was evident it ewas beneficial to me and the saleroom

25 March 2026

Can't fault Ewan at all! Kept me up to date, made the whole process easy. Genuinely, spot on from start to finish.

25 March 2026

Super helpful and provided great advice

24 March 2026

Matt Portus always provides a great service

24 March 2026

Great customer service from Oli and Adam.

16 March 2026

It would be good to be able to track build schedule/status online (not through the sales garage via phone calls).

13 March 2026

The BMW centre at Grimsby delivered in line with their promises in acquiring my vehicle and hitting their target delivery date.

06 June 2026

The staff were very friendly and an easy transaction.

03 June 2026

Rosey very good, kept me in the loop through the time the car was with Marshalls

31 May 2026

Easy booking, pleasant reception staff kept informed through the day car returned promptly and cleaned

31 May 2026

Thought they handled it very professional checked my car over let me know via video message what to keep my eye on

30 May 2026

Whole process was very efficient. When you provide the health check video spend a little longer viewing the areas that are being spoken about. Rosie Stinson was the point of contact who was friendly and answered any Q,s

29 May 2026

Very good service start to finish

28 May 2026

The employees at the BMW service desk are always helpful, polite and very professional. The service team will also keep me up to date on what they are needing to do to my car and keep me informed on the progress

27 May 2026

Yes very pleased, it was a recall for replacing steering wheel airbag, work carried out quickly, polite staff, only query is I'm still recieving recall notice from bmw to have this work carried out, please look into this, many thanks Jon

27 May 2026

Staffs were really helpfull and supportive

23 May 2026

The customer care service I got from Gareth Davies & the team was outstanding nothing was too much trouble they are a credit to Marshalls.From start to finish they were so professional throughout.

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23 May 2026

Service was done in a timely manner good communication

23 May 2026

Car not given a wash & vac after service. I never give 10 out of 10

21 May 2026

Gavin was very helpfull, and freindly. My car service was carried out at the booked time, and l was on my way within an hour.

21 May 2026

Great service wasn't long doing it

20 May 2026

Nobody on reception very poor. Car wash service not available

20 May 2026

excellent service, polite staff, nice environment to wait.

19 May 2026

Work was completed on time Staff very helpful

19 May 2026

Excellent

17 May 2026

Outstanding service as always, staff are friendly, welcoming and always happy to have a chat and answer any questions. Don't feel like you're getting rushed out the door like in other garages!

16 May 2026

Great customer service by friendly informative and helpful staff.

15 May 2026

When booking I was told it was 2.5 hours They couldn't valet the car no one to do it And the so called service took 45 mins Feel motability customers get treated Unfair

15 May 2026

Fast friendly and efficient

09 May 2026

From walking through the door I was welcomed, treated with kindness and respect and kept informed at all times.

05 May 2026

The staff made you very welcome and went out of their way to make you feel comfortable

03 May 2026

Very helpful and knowledgeable staff. Always polite and made extra effort to arrange a courtesy car.

29 April 2026

The hire car you gave us was exceptional, staff were all great also!

29 April 2026

Great service from the first visit to booking and getting the fault rectified.great service from Gareth and Rosie

29 April 2026

Excellent service and communication from your team

26 April 2026

Would off been 5 but would of liked to be able to have courtesy car night before when dropping car off due to work commitments didn't have that option

26 April 2026

???

18 April 2026

Excellent service from great team

15 April 2026

Gareth always makes the experience easy !!! Thank you

14 April 2026

Very happy they just didn't have time to wash my vehicle before returning it.

14 April 2026

Always fantastic service from Gareth and the team. I wouldn't go anywhere else.

30 March 2026

Very good service

17 March 2026

very good

16 March 2026

Unreal service as always, always feel valued and looked after!

15 March 2026

Excellent reception and Immediately carried out while I waited.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Marshall Grimsby BMW

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01472 728520

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01472 728524

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01472 728404

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Marshall Paint & Body Repair Centre, Estate Road No 7, Grimsby, North East Lincolnshire, DN31 2TP

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0845 0526495

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:30 - 19:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01472 868093

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map