OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
146 ratings and 75 comments received in the last 90 days.
09 June 2025
It was trouble fee and very reassuring experience.
05 June 2025
Again Ewan was always on hand to help.
28 May 2025
Was made to feel welcome as soon as I walked in
09 May 2025
Adam was brilliant knowledgeable, helpful, and made the whole process smooth and enjoyable.My husband&I collected the car, and unveiling it with a big red bow was such a special touch.We even captured the moment on video because it was that memorable
01 May 2025
I was provided with all the relevant information relating to my new purchase by Ewan Freeland of Marshalls BMW sales team. I had every confidence that he was looking after my best interests. I would certainly recommend him with confidence.
18 April 2025
The Sales Person Ewan spent a lot of time with us explaining everything from start to finish. All our queries/questions were answered fully. A very professional service.
12 April 2025
Adam kissane , provided a great service , we had some issues but Adam managed to resolve them on the day and chased up responses to a satisfactory position .
09 April 2025
Still waiting on my car. I was initially happy with the service and the price that I was buying. But to be kept waiting for when I am to receive my car is unacceptable.
08 April 2025
4th car from Marshall BMW Grimsby. Always had an excellent buying experience. From the sales floor to sales manager brilliant people,i wont go anywhere else
12 June 2025
Excellent service
11 June 2025
Service completed as requested however despite chasing still awaiting a response as to mor specific description as to work advised and quoted.
10 June 2025
You went above and beyond even making me a nice coffee
07 June 2025
Great job many thanks
07 June 2025
Very friendly
07 June 2025
When collecting my car from the dealer everything that they had done to the car was explained to me. My only problem was that as my service plan had now run out I was told that they would contact me about renewing same. So far this has not happened.
05 June 2025
Made to feel very welcome with everything explained.
04 June 2025
Prompt and on time. Nice customer area. Car parking limited on day of visit.
03 June 2025
It couldn't have gone better. It's reassuring to get my MOT done there with competent mechanics. It's a bonus getting a video Health Check of my car as well.
02 June 2025
See above.
12 June 2025
Really friendly team,great sales manager Love the car