OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
181 ratings and 97 comments received in the last 90 days.
02 December 2024
I found the staff very helpful and welcoming Adam Kissane was the salesman I couldnt have wished for a better young man to achieve and complete the puchase of our B M W, he was charming and polite.very helpful
21 November 2024
Easy and efficient when handing over my new car
17 November 2024
Always made to feel welcome, nice easy purchase without any hard sell.
05 November 2024
Everything was sorted quickly, from part exchange to delivery of my new car.
04 November 2024
Jnow what they are speaking about
04 November 2024
From the moment I arrived at Marshall BMW you were made most welcome. A lovely coffee served by Wendy.
12 October 2024
Excellent service from start to finish
10 October 2024
Good communication throughout. The car was delivered earlier than expected but was kept fully dated. The day of collection was great pity it was raining and I didn't feel well but a new car always brings a smile and positive feelings.
07 October 2024
The Grimsby BMW has a nice welcoming family feeling about it, that's why we drove 45 miles to buy our car from there passing a couple of BMW dealerships on the way based on a previous experience which has again been consolidated this time.
05 December 2024
Efficient and professional with great personal service and Car returned with attention to detail.
05 December 2024
From the greeting you are given ,either phone call or in person. The handover to sales & service team. Explaining what will happen and how you are kept fully informed. The relaxation area and drinks. Just make for a great experience all around.
05 December 2024
Sorted my problem out with minimal fuss
05 December 2024
My car always comes back looking and driving like new
05 December 2024
General good service
05 December 2024
First class service
05 December 2024
Excess of £250 for a service and tyre pressures weren't even checked/asjusted.
05 December 2024
Everything was done as required, quickly, cleanly, and with no problems
05 December 2024
Job was done perfectly, and at the end, everything was explained what was done. And, car was washed and hoovered, plus, health check was very satisfactory
05 December 2024
Not only did my car feel like new, it was cleaned. Thank you.
05 December 2024
The first car we received had a dent in it. Found after we had got home. Had photos of the car in the handover bay and the dentist is visible on the. Tried to fix but they ended up replacing the car. Team were excellent throughout. Especially Adam.