OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 99 comments received in the last 90 days.
09 February 2025
Was made to feel so special collecting our first ever BMW. Ewan was magnificent. Kept me informed all through the purchase and delivery process. The reveal was everything and it was so special will never forget the purchase of our first BMW.
01 February 2025
Excellent
09 January 2025
I could not be happier with Marshalls and with Adam Kissane in particular. Throughout the whole process, he has been superb, always trying to do the very best for me.
28 December 2024
Arranging the purchase was easy and collection/handover smooth and hassle free
27 December 2024
Very happy with Adam and the rest of the team
16 December 2024
Quick, easy and simple purchase, this was made all the more enjoyable by the dealer and Tom in sales.
14 December 2024
Everyone is so friendly and welcoming always offering a drink nothing is too much trouble Having Ben Murray on hand to show me all the tech stuff and how it works is brilliant
05 December 2024
The first car we received had a dent in it. Found after we had got home. Had photos of the car in the handover bay and the dentist is visible on the. Tried to fix but they ended up replacing the car. Team were excellent throughout. Especially Adam.
02 December 2024
I found the staff very helpful and welcoming Adam Kissane was the salesman I couldnt have wished for a better young man to achieve and complete the puchase of our B M W, he was charming and polite.very helpful
12 February 2025
No issues
11 February 2025
My service and MOT were done without any delay and I was kept fully informed at every stage.
11 February 2025
Coffee and nice area to sit in . Also thorough check of car
11 February 2025
They did what they said they would, in the time they said they would.
10 February 2025
I cannot remember the name of the gentleman who dealt with me but he was extremely helpful.
10 February 2025
Gareth checked in with me before my appointment to confirm all details and was in touch quickly during and after service
09 February 2025
As above
09 February 2025
Brilliant service start to finish !!!
07 February 2025
all work completed, and car received nice and clean after major service. great customer feedback.great service, by all staff.
07 February 2025
Car wash was sub par and the windows left with residue dirt dried on them. On the drive home the low sun shine we get at this time of year made it dangerous to see out of the side windows and I had stop and clean them.
11 February 2025
The purchase of the vehicle was easy and straightforward where other dealerships failed to find a car Marshall Grimsby found a car and with in a hour the car was purchased on line . A few days later the car was delivered to my home.