About Your Local BMW Retailer

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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

121 ratings and 89 comments received in the last 90 days.

28 October 2026

No hard sell, very happy with the advice I was given.

27 October 2026

Excellent service and lovely, helpful staff. I'm extremely pleased with my new car, and with the speed I was able to do the transaction. Thank you to all at Grimsby.

12 October 2026

Process of buying a new car from Marshall was excellent. All went well and Ewan was very helpfull throughout the entire process. The finance was also very competative.

11 October 2026

An excellent experience from start to finish. Matt and the team at Marshall BMW Grimsby were professional welcoming and attentive throughout The entire purchasing process was smooth and I felt valued as a customer. Thank you for the outstanding Servi

11 October 2026

The sales rep - Matt - was exceptional. Had all the information I required was extremely helpful regarding everything and the centre catered to my needs perfectly as I work away.

07 October 2026

Excellent service again from start to finish with my new vehicle. This is the main reason I returned to BMW to purchase my second vehicle. Great communication throughout from Ewan in the sales department who went the extra mile.

07 October 2026

The sales man Tom from Marshalls of Grimsby was a pleasure to deal with . Made everything go smooth and trouble free. He personally delivered the car to my place of work and drove my car back as px . Amazing service. Thank you

06 October 2026

Ewan kept in touch regularly with updates

04 October 2026

Tom and Adam made the process easy, explained everything clearly and took the time to make sure I was happy with my decision.

02 October 2026

The staff were approachable, friendly, and trustworthy throughout the process.I purchased my BMW X5 over the phone from Blackpool and, despite one or two minor issues, everything was resolved promptly by contacting the appropriate people in Blackpool

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01 October 2026

We must say that when we arrived for our first ever drive of a BMW, a test drive by appointment the keys were there but the car wasn't. So we rescheduled for Saturday arrived and the salesman came in saw us and then was 22 minutes late.

01 October 2026

Great service start to finish, salesman very knowledgeable

29 September 2026

Easy process

28 September 2026

All the staff were very friendly and informative during my visit for the test drive and purchase of my car .

27 September 2026

Everyone one we met was polite, friendly and helpful. We were dealt with by Matthew was brilliant with us and particularly helpful on the handover process. He said any further advice you need with anything don't hesitate to come back and meant it.

25 September 2026

Easy process. Great team

24 September 2026

First class service from an experienced team

20 September 2026

Great service from the receptionist to the Dealer Principal with particular thanks to Brian. Adam and Oli .

20 September 2026

Tom very professional in Customer Service I get easy everything with him and he find me our Choice ??????

18 September 2026

The whole purchase and collection of the car was smooth.

16 September 2026

The sales staff were very pleasant however after we had agreed a deal they tried to bring forward the date of the deal to enhance their sales figures for the month meaning we would lose the prestige of a new 76 plate car for little compensation to us

15 September 2026

Very friendly, polite and efficient personal service at all times.

30 August 2026

Made to feel welcome and valued from start to finish of the process

23 August 2026

Excellent and service and a very quick delivery

21 August 2026

Ewan is an outstanding advocate for your sales team. Knowledgable, friendly, professional and passionate about his job and customers. A credit to you.

19 August 2026

I needed a smaller car after I have had 5 series(3 of them) and dont needed it anymore but the 3 series fitted very well to me and I got possibility to try the 3 serie car.

06 August 2026

Faultless service, as always from Marshall's undervalued top salesman, Tom Wilkinson.

05 August 2026

Saifer was brilliant friendly and professional and helped me wuth everything. First class service

04 August 2026

Very unhappy to find a scratch on boot of car. Happy with handover but the detailing of the car was very poor. Areas of car still dirty, squashed flies and appeared to have just been wiped down, was not how a new car should look.

03 August 2026

Excellent customer focused, attention to detail, supportive and understanding, Ewan Freeland in particular and Adam Kissane were both understanding of my requirements and kept me fully informed throughout the whole process, Excellent.

28 October 2026

took car in for airbag recall When I went to drive off the airbag warning light was on the technition made no attemped to check has work unless i paid for dianostics i had it inspected elseware who found the airbag was incorrectly fitted

27 October 2026

Overall very good . Polite efficient work completed with time scale while I waited.

27 October 2026

Paid £4.99 to get the car washed and it wasn't completed. Still waiting for a refund

27 October 2026

Tyre pressure sensor not re-set on completion, had to visit my local BMW dealer to have it calibrated as the messages appeared each time I started and the pressures did not register until it had been correctly calibrated I am also missing 2 dust caps

25 October 2026

Excellent and friendly service

24 October 2026

Borrowed a car and looked around local area . Everything went well with running in service. Only thing they couldn't do was the tracking which has to be approved by manager , fault from new.

20 October 2026

They changed the rubbers on my car there was a leaking problem and i paid more than £3000 when i take the car back still leaking im so upaet im withhout a car a week now they didnt even offer me courtesy car terrible service

20 October 2026

Quoted for work that didn't need doing

19 October 2026

2.5 hours for a while you wait MOT is too long.

18 October 2026

The staff were excellent l actually came in on the wrong day but they fitted me in.First class.

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17 October 2026

My experience was very good,I was look after by team members!.kept me updated on my car progress!.

17 October 2026

Called in for a recall dropped car off took all the time to sort vin photos steering wheel photos told to drop off ,explained it was done 2 years previously, car returned nothing done .complimentary check was a nice touch

15 October 2026

Fast and efficient

14 October 2026

Very helpful staff really looked after me made me drinks advised me my car would not be ready while I waited & very kindly arranged for my transport home which was very kind

14 October 2026

I had a loan car which I returned fully washed and valeted (It was a 26 plate car but filthy ) When I picked my car up it was filthy!!! I now use BMW Hull for both my wife's BMW 1 series and my BMW x 5 for servicing and for any maintenance ,

13 October 2026

Very easy to arrange completed on time

12 October 2026

Excellent service no issues car even in workshop before appointment time so very quick service

12 October 2026

The job was completed in the allocated time slot

11 October 2026

Pleasant, helpful staff. Re-call was dealt with quickly and I was on my way 45 minutes later. Drinks machine not fully operational but receptionist made me a welcome cup of tea.

11 October 2026

Why is it so difficult to deal with Grimsby BMW, excessive service charge, pay for loan car, would you like the car cleaned, oh, that will be an additional £10.00. I have to say both Audi and Mercedes provide a better experience.

10 October 2026

Everyone in the service team were fantastic. And couldn't of been more helpful

10 October 2026

Visited for an airbag change which it never needed as it was changed on a previous recall, the complimentary vehicle check was a nice touch

06 October 2026

Car booked for25/9 but when I turned up they told me 30 Car not legal to drive Told me various faults in vehicle check that would mean failure Took it to another test centre where it passed Told me I needed a new tyre when a £20 repair fixed it

04 October 2026

Perfect service given?? Very pleasant and efficient young lady ??

04 October 2026

Prompt service, kept me informed throughout. Competitive rates.

02 October 2026

Excellent service from start to finish, the lady service receptionist was outstanding in making sure what they said they would achieve they did, knowing the urgency of the matter. Finally the car was also spotlessly clean when I picked it up.

02 October 2026

Great service team , communication is really good, everyone is really friendly and would definitely recommend.

25 September 2026

Very polite and professional

22 September 2026

Great Service from Chloe and Georgia.

22 September 2026

Key fob battery not changed as requested. I returned Wednesday morning to report this to be told I would need to return Saturday as the parts dept were stocktaking. When I suggested leaving the key fob with the receptionist she said would lose it!

18 September 2026

There seems to be an ethos of money making in every visit to this dealer. I arrived very concerned that my instrument binnacle had failed to be given no fix other than a new part at £1675 ish. The additional vehicle inspection suggested £1450 more.

17 September 2026

Booked for a service and MOT with a waiting appointment, arrived at 1020hrs to be told the MOT will be delayed as it would be done off-site. They also had no record of my service request. Total wait time approx 6hrs ??

17 September 2026

The service aspect was fine but I have a managers gold card and requested a full valet in plenty of time. The car was washed ( doors not opened to clean sils) and front mats only vacuumed. This is the third time this hasn't happened when my car in !

15 September 2026

Everything went smoothly from dropping the car off to being phoned it was ready for pick up.

15 September 2026

Staff in the showroom was really pleasant and helpful

14 September 2026

Very pleased with the service and work carried out.

14 September 2026

I asked for my remote key fob battery to be changed, but as I drove away after the service, my dashboard told me that my battery was discharged. I assume that my battery had not been changed, as asked.

13 September 2026

Did not feel included

13 September 2026

Firstly, l would like to express my sincere thanks and appreciation to Jess Lee, this is for her professional listening and understanding with the BMW webcam that was faulty during the period of continuous efforts over the 3 years.

13 September 2026

The whole experience went smoothly and the staff were very helpful every step of the way.

10 September 2026

Everything went smoothly and I was looked after.

09 September 2026

Very accommodating for me and repairs completed in swift time.

03 September 2026

Prompt information regarding what the issue was and told it would be ready the following day

02 September 2026

Service pricing, expensive compared to other local bmw franchise centres. Price matching only came into play when cancelling service date. Why not be competitive at the out set.

02 September 2026

Great service and friendly staff.

30 August 2026

Very pleased.

27 August 2026

Great service

27 August 2026

Had a fantastic experience here! The process was smooth and stress-free. Huge thanks to Adam, the sales manager, for his professionalism and for making sure everything went perfectly.Thanks to Tom Austin for a splendid job .

26 August 2026

I really can't fault the staff from arrival to leaving very friendly and nothing is to much trouble.

25 August 2026

Great friendly staff, understood what i wanted doing, booked in and repaired in good time.excellant service,and thx for the lift back home.

20 August 2026

Looked after well within the four hours that I waited for my car

20 August 2026

Georgia was very helpful in explaining the service needed and arranging new tyres.

20 August 2026

Work was carried out quickly and efficiently.

16 August 2026

Over experience was commensurate with the brand. Frictionless handover, loan car provision and return. Communications were also very good.

16 August 2026

I was sent this but unsure why I have never owned this vehicle and on the video health check the technician says a customers name which is different to mine I have called them and asked that I be removed from this vehicle I don't own a BMW

10 August 2026

Wrong size brake discs fitted to the front of my car, when I ask them to check to make sure they were correct they assured me the part number was identical and they were definitely correct, went home & measured they put 320 mm should have been 370 mm

05 August 2026

All good

05 August 2026

I had to explain 3 times what the car was in for to 3 different people as the information did not get passed on. Even finally dropping the car at bmw, I had to explain the problem and the car was 1 year old so covered under warranty

05 August 2026

Work on car was good. Was disappointed when I was promised a free wash and velet but this was not done. I didn't complain was just disappointed

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Marshall Grimsby BMW

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01472 728520

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01472 728524

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01472 728404

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Marshall Paint & Body Repair Centre, Estate Road No 7, Grimsby, North East Lincolnshire, DN31 2TP

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:Closed
Sun:Closed

Phone

0845 0526495

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map

Address

Grimsby Road, Laceby, Grimsby, North East Lincolnshire, DN37 7DP

Opening Hours

Mon–Fri:08:30 - 19:00
Sat:08:30 - 17:00
Sun:10:30 - 16:30

Phone

01472 868093

Map

Areas served

Grimsby as well as surrounding areas including Scunthorpe, Cleethorpes, Gainsborough and Louth

View map