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ABOUT Marshall Grimsby.

Find out more about what we do and our team.

Meet the team

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Darren Hill

Head of Business

James Seaton

Sales Manager

Steve Twidale

Business Manager

Tom Wilkinson

Sales Executive

Dave Lee

Sales Executive

Sam Walker

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Brady Chalk

Sales Executive

Rachael Nairn

Local Business Development Manager

Alan Bye

Parts Advisor

Sam Elliott

Parts Advisor

Graham Lutwyche

Bodyshop Manager

James Gotts

Service Manager

Julie Johnson

Warranty Manager

Andy Osbourne

Workshop Controller

Kirsty Newstead

Service Advisor

Annemarie Kelly

Showroom Host

Kelly Aitken

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They did exactly what they said they would do

Service

Good coffee, good internet so I could work while I waited

Service

kept upto date all the way

Service

As above the servicexstaff st Marshalls are very good

Service

The service I received was good but only after arguing my corner on a warranty issue in regard to a Screen wash storage container issue.

Service

It wasn't perfect, but overall satisfactory.

Service

Service arranged to suit me and staff were very helpful.

Service

Excellent service, kept informed, provided courtesy car, staff happy and helpful

Service

After a few problems they have now got their act together and improved tremendously.

Service

The car was returned with a fuel line clip loose at the fuel filter. This led to the car having to be recovered and returned to Marshalls for repair. This was dealt with promptly and the cost of my service was refunded but should never have happened

Service

The mechanics failed to shut my bonnet correctly and did not ensure all of the catches were fully locked.

Service

I was completely satisfied with my service at Marshall Grimsby, they were able to fit me in when I requested, the service was carried out within the timescale stated and the staff were very professional, courteous and helpful.

Service

I had a small rattle which I asked them to look into and they sorted during the service visit rather than having to bring the car back another day.

Service

The service happened during a issue with the glow plugs so I can't give an accurate answer with how satisfied I am with the length of time it took.

Service

I always feel happy with the service I get at Grimsby. This time was no exception.

Service

I received the service video explaining that work was recommended, but I received no call, I had to chase continually the service department, when ever I called there was nobody able to take my call, more resource required here

Service

Friendly and knowledgeable staff who kept me in the loop at all times.

Sales

Got what I was looking for at the price I wanted to pay

Sales

Faultless service throughout.

Sales

Plenty of time to drive it lovely man took us out test drive

Sales

No problems whatsoever and we were very well taken care of each time

Sales

Dealership very busy, found it difficult at times to get hold of salesman, although Mark was excellent when I was there

Sales

Customer service was 100%

Sales

Sales executive Tom most helpful, friendly and accomodating. All dealership staff encountered were most obliging.

Sales

Excellent staff, very friendly and helpful

Sales

The staff were attentive and helpful through the order and production process.