Did exactly what they were asked and quickly

Fast service and kept informed

Looked after us very well

very professional

Totally satisfied with the service department and the person I dealt with. Unfortunately I did not get his name. Very sympathetic to my issue with having to pay for the service. Incredibly professional and approachable

Friendly service job well done in difficult times

Very friendly and efficient

Kept well informed of progress, completed service quickly.

Such a good experience, with a technicians video report of the underside elements of the car and great attention/feedback from Craig the service manager.

Job done as described and on time

Great staff

Overall excellent service punctual and they even cleaned the car

From the first phone call everything was taken care of. Staff were very informative and helpful. Professional team and definitely would come back and use again in the future.

Job done n time and very informative

The communication re the service appointment was extremely detailed and although we are still awaiting the necessary part (installation appointment booked) I'm sure it will be fitted efficiently

Efficiency appears to be their middle name.

Staff were great. Appt was provided and car ready on time. the work was well done, and the customer service very efficient.

Nice dealer friendly service do my car's and bikes and they are a pleasure to use

Friendly service and feel well looked after.

Always very helpful staff. Pleasure to do business with

The repair was very quick and kept in touch all the way through it

The service personnel offered a totally professional, knowledgeable and courteous service throughout my visit to Marshall BMW.

We were happy with our visit

Very informative

An enjoyable experience

They answered all my queries without any issues.

From start to finish, everything was done for my benefit

The servicing details were well explained for the MOT through the summary video and MOT service sheet

I gave 5 stars because I could not fault the service!.

BMW Grimsby customer service is excellent

They make sure that they answer all of our questions and do so in a courteous manner

Geat service

Gareth Davies who dealt with me was very professional and polite

They care about their customers and nothing is too much trouble. The communication is amazing.

Right car at the right price.

Kept me informed and gave value for money

Handover was quick and easy.

Car was ready for me to pick up and on time

I missed the usual handover ceremony due to all the Covid restrictions which was a real shame but not anyone's fault and it was a very different experience this time but the team did there best to make it special for me

Excellent service, brilliant customer service, throughly satisfied.

Considering the difficult times we are in regarding COVID-19 I felt very safe and looked after. All my enquiries were dealt with efficiently yet with personal care.

Ewan Freeland (Marshall salesperson in Grimsby) was brilliant

Aurther made everything a breeze

Constant communication with the sales executive all the information i needed prior to pick up. Easy quick handover. Nothing to much trouble.

Adam the sales exec was very polite accomodating & most of all very helpful, We were also very well looked after by Adams bosses.

Fantastic job

We purchased our mobility car in the middle of the Covid 19 pandemic. This delayed our delivery date a little , which was totally unavoidable, but we had contact from BMW to keep us up to date. Well worth the wait.

Adam was very helpful & made sure we were taken care of. Lots of communication & some lovely unexpected touches.

Very satisfied and done with ease and professionalism

Made me feel valued, gave excellent advice before buying and kept me updated at all stages.