Easy to book appointment and offer of a lift home and vehicle drop off at end of service - very much apppreciated. Workshop service is excellent.

Quick and efficient, important is I choose to drive 45 miles to this dealership, rather than go to a local one

The job they did & the service I receive was first class

From walking into the centre,i was greeted by a relaxed but professional atmosphere.Brady was more than happy to talk me through,step by step,the whole service procedure.I was very satisfied with the waiting facilities.Overall,an enjoyable experience

Completely satisfied

Problems identified and sorted promptly. Explanations given as to the problem. No job too small.

No mess get the job done attitude. Great compared to other dealerships I've previously dealt with

Very poor booking service, car booked in for a bank holiday, mis-informed about the curtesy car. Panicked phone call about booking asking me to phone back, no answer I gave trying up after 2 days, I went to garage to sort it out. Continued in Q3

Everything done without issues

Always kept in the loop nothing is to much trouble and you've got a great coffee machine

I am generally dissatisfied with the customer service offered by Marshall. It is not up to the standard that I belive should be offered by a premium marque. I am seriously considering moving away from BMW when I next change my car because of Marshall

vehicle serviced and returned on time as promised

Car was not washed properly after service. Significant amount of dirt left on all wheels. This was the same last service. Considering the premium pricing this is not acceptable.

I arrived at the appointment time of 8.30 and was told 1 hour and a half the day before i had been rung and told 1 hour, on the day we didn't leave Marshall's until 10.45.

Staff where friendly and helpful

In on time cost covered by servicing plan and ready early

Apart from the emergency repairs that my car needed they also checked to see if there were any other problems.

Staff very friendly and informative.

Very happy to help with any problems or cares I have had about the car.

car was clean and ready to collect on time .

Overall satisfied with the service etc.

Hassle free approach -

Things didn't go exactly to plan, but the service rep. went out of her way to pull it back on course. Well done!

For all the reasons at Q1

Greta sales staff and always had issues dealt with effectively and efficiently.

Courteous efficient service. Actually quite exceptional. The dealership ( Grimsby BMW collected me from Leeds Bradford airport and drove me to Grimsby to collect my new car. At all times they were helpful and and kept me up to date with delivery.

Very happy

Excellent personal service

Poor communication, multiple changes of personnel and the tracker was not fittted for me in collection of the vehicle (as promised for insurance purposes). Poor cleaning of the nevehicle as I had to spend time removing sticky residue when I got home

Salesman and sales manager, Tom Wilkinson and Steve Twidle, very approachable and keen to do a deal. No problem is a problem to them.

We agreed the sale in the middle of August on our part we swiftly provided what was needed it's now coming to the end of September and we still don't have our new car even though we have paid and signed finance documents

Tom spent time explaining vehicles features and ensuring I was happy and confident with the vehicle. He also inherited me as a customer due to the original salesman being off work. Very knowledgeable and helpful, Tom is a great ambassador for Marshal

I was kept informed, contacted to arrange collection, every thing was very professional and efficient. I felt my time was not waisted.

There was an issue with an incomplete PDI, the electronics were still in demo mode, and small bits were missing, tow-eye and cover for 12v socket, but these were resolved quickly and easily. Otherwise very happy.

I didn't like the "sport seats" in the demo vehicle (too hard for my "older" body) but the Sales guys did everything in their power to get me into a vehicle with "comfort seats" so that I could experience the difference.

They listened and got it right

Excellent people!

Nothing was too much trouble.