All good apart from the lack of parking for customers

Service department did a very good job, however they hadn't been made aware of the deal I got from sales.

Looked after me well. Would have been 5 stars but only 1 hybrid engineer at the dealership meant I had to wait to get my car booked in to be serviced.

We were dealt with politely and efficiently. Updated on progress by video and telephone.

I was contacted by Marshall grimsby via email and txt telling me I needed to book my car in for service although the car stated I didn't need a service for another 3k, confused o then rang back and asked does it need to be serviced on the purchase

Did what was promised

I was well looked after with honest feedback

As above, great staff, customer service great at this dealership, made you feel like a valued customer unlike other BMW dealerships I have been and come out of without a BMW

The MOT was sorted in the time it was booked in and the warranty check completed

Service left no problems, it was completed on time and transport was provided

Quick, courteous, friendly service throughout. Car was in on time and completed by the time stated.

Good smaller dealership, far more interactive than the large dealers.

Car collected, serviced and returned on time

Good service

Good staff. Let down only by inability to deliver competitive price on tyres and forgetting to refit a cosmetic panel in the boot.

MOT / service was fine thanks.

I needed 4 visits to the dealership to get satisfaction regarding road /tyre noise

On picking up my car I was told Marshalls were waiting for BMW to authorise payment for parts and that labour would be £800. Again I said I thought the part was external ( third time I have said this ). Car had been in all day.

Always friendly and helpful.

The car service was acceptable but unfortunately disappointed due to the oil finger prints which where left on the bonnet and also on the doors. This shouldn't be the level of service given by bmw

Car booked in within a week, to suit me. Car ready within the estimated time. Great service. Courteous and polite service manager. (Josh Gott)

While carrying out the service I asked could they reattach the rear view mirror to the windscreen. Calling me back I was told, not possible as these have to be done in factory conditions. A new windscreen with one on is around £1000, what a joke.

Friendly and professional

As above.

Cost

All work carried out was completed

the reception,work and collection was exactly as it should have been. l chose to drive the miles from pontefract to grimsby hoping the service would match up to the sales experience.

Excellent service

Friendly service. Very helpful.

Couldn't have asked for more

My car service was fine, but the loan car was dirty and had zero fuel on collection and therefore I had to wait 20 mins for some fuel to be placed in it.

After my car was serviced it was lovely to drive and handed back clean

My car's problem was thoroughly investigated and diagnosed and explained to me

Went in for a service, came out broken, still not fixed

Fault diagnosis was completed quickly.

Looked after well by Mark.

Tom the sales man made the whole experience enjoyable.

Attention to detail. Kept informed every step of the way. I said what I wanted and the price range, I was looked after as a previous customer as well. Nothing too much trouble.

Excellent service

The team has the integrity to deliver above expectation service and get me in an amazing car.