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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
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Trouble free experience with my service
Can not find fault with the service I received.
Quick professional and good price
Excellent customer service
It was cheaper than quoted
Professional
Car was fixed under bmw used warranty .Service was quick,polite and a loan car was provided
Unfortunately my sales rep left just after the sale but the general manager has taken over and I can not complain at all
Everything l asked for was completed. A nice valet and COVID prevention steps taken seriously which was appreciated.
The approach of the staff, especially Gareth Davies on Service. I've had many interactions with him over the years and he should be commended on the service he provides.
Take great care in giving you the full picture.
The service adviser was precise and knowledgeable and he made me feel a valued customer.
These are difficult times but everything was well organised. Gareth who dealt with me both on the phone and in reception is both helpful and efficient. The service was carried out while I waited. Excellent service.
Excellent service from Gareth
The car was returned in the time stated & in good clean order
Everything was carried out as required for the service, good communications throughout, I received a follow up call the day before service appointment, check in time worked well, drop off was a simple process and pick up arranged later in the day.
I opted not to have the car cleaned and hoovered after the service as it didn't really need it, and besides I'd had a ceramic coating recently applied, but that was my choice ... all the services were offered, so no complaints there at all.
Ewan really made it feel a special purchase. He was clearly passionate about his work, this came through. All personnel dealing with the sale, from reception staff to financial manager, were all exceptionally confident and very easy to deal with.
Good communication from Danny from start to finish
Absolutely nothing to complain about
BMW Grimsby very good
Excellent purchase, all dealt with professionally.
Again very happy. All staff at BMW Grimsby were very friendly. We decided which car with Mathew Portess and it was delivered to showroom the next week. Impressive!
Had my new car in 24 hours ran like a new pin:)
Chris was brilliant to deal with and wasn't at all pushy which I really liked
The 121 professionalism of all sales staff and no pressure feeling being applied throughout
Very smooth and well run
Everything was dealt with very well
Nice staff, gave me a good deal, good communications