Unfortunately my sales rep left just after the sale but the general manager has taken over and I can not complain at all

Everything l asked for was completed. A nice valet and COVID prevention steps taken seriously which was appreciated.

The approach of the staff, especially Gareth Davies on Service. I've had many interactions with him over the years and he should be commended on the service he provides.

The service adviser was precise and knowledgeable and he made me feel a valued customer.

Take great care in giving you the full picture.

These are difficult times but everything was well organised. Gareth who dealt with me both on the phone and in reception is both helpful and efficient. The service was carried out while I waited. Excellent service.

Excellent service from Gareth

The car was returned in the time stated & in good clean order

I opted not to have the car cleaned and hoovered after the service as it didn't really need it, and besides I'd had a ceramic coating recently applied, but that was my choice ... all the services were offered, so no complaints there at all.

Everything was carried out as required for the service, good communications throughout, I received a follow up call the day before service appointment, check in time worked well, drop off was a simple process and pick up arranged later in the day.

Warranty repair straight forward No hassle

Quality of work undertaken, excellent communication and prompt action.

Did good work, maintained the car. Dealt with the problem and left the car in a clean and good state.

Everything carried out efficiently and professionally and at a reasonable price.

Helpful and knowledgable

No issues with the service at all.

Car ready earlier than expected.

Excellent BMW Centre. Gareth was excellent.

Friendly, Covid safe.

The 121 professionalism of all sales staff and no pressure feeling being applied throughout

Very smooth and well run

Everything was dealt with very well

Nice staff, gave me a good deal, good communications

Dealing with Marshalls is probably the worst retail experience of my life. Please feel free to contact me for details.

Matt Portus from Grimsby BMW has been amazing from when we first rang to enquire to when we picked the car up, has always answered my questions when either emailing or ringing

Excellent service and delivery of the vehicle I wanted

Didn't know we wanted a M version of our chosen model but was talked into it by Danny. Great decision.

Impressed by the prompt response to questions by both email and phone, and then the politeness and knowledge of staff when at the showroom. Also i felt very safe with the precautions being taken with regards to Covid-19.

The dealer did extremely well in difficult circumstances (covid)

Again excedingly outstanding staff

Was happy with everything from start to finish

BMW Grimsby where really good. The salesman was Lee Humberstone and he was very easy to speak to.

The sales advisor Lee Humberstone(Marshall's Grimsby) was professional in his approach in relation to the purchase of my new vehicle. All of the documentation was in place at the time of the handover. An enjoyable experience.

Kept me informed all the way during the purchase of the vehicle. Very polite and friendly services. Lee is a credit to the company.

The sales person Danny Rutherford in particular was extremely good but the whole team at the Grimsby Marshalls know exactly how to treat people and support them throughout the process.

I started to buy it just as lockdown commenced so I had to wait just over 5 months for delivery. Throughout this period Danny kept in touch on a regular basis to keep me up to date.

In spite of the global hysteria and panic about Covid 19, I was kept informed at all times of the progress of my car, which was ordered just before the ridiculous

Ewan from BMW Grimsby is the best sale person I ever seen, absolutely fantastic person!