Paid in excess of 700 GBP but didn't get the MOT cert as person had gone home? Car now vibrates at front wheels at 60 mph and above which it had never done until Marshalls replaced a damper sensor.

Really surprised with Rust on Wheel drums, staff have provided a solution to treat rust in May with MOT. Surprized that it's not included in warranty as bought from new, realization that three years has passed a fee £120 is OK. Regards Juanita Downey

Easy to book and vehicle ready when expected, cleaned and vacuumed, however the digital service record has not been updated on the vehicle. This will require another visit to have this corrected.

As normal good efficient service always courteous & helpful

Great service

the staff can't do enough to help you with what ever you need

Great service and help

Excellent outcome and no fuss

Top class service

From the moment I booked my car in for service, Marshalls made me feel like I was the only customer they cared about. From the telephone and text reminders, to the perfect condition of my car upon collection.

the dealer had a simple task, to determine why my SATNAV was not working, they had the car almost 5 days and came up with a solution which if they knew how to diagnose problems would have done so within 1 hour. The service ws costly and useless.

Clearly showed what was done and what would be required in the future

Excellent and fast service

Superb service from start to finish. Good communication and professional service. Far far better than my hopeless previous dealer.

I had to call head office to ask why i was being charged for a vehicle realignment after bush replacement when my vehicle wss perfectly alligned at the time when i dropped my vehicle into the branch.

I could not fault it

As per above. Once a car is bought they seem to care little about how customers are looked after.

Not 5 stars because time taken was surprisingly long, Oil change (and filters) took 2hrs 40mins.

Professional from start to finish

Courtesy car was not good , as manual when I drive an automatic due to health problems

Excellent, efficient service

Very satisfied, waited for my car which was ready early, happy staff that were engaging and helpful

Marshall were not only trying to deceive me but possibly BMW too,as to state that there was a little problem with the replacement wheel and then from me to find out you intended to put a refurb wheel on my car is not acceptable. I've again lost trust

Treat very well excellent communication and looked after extremely well

Polite, efficient, and professional service received from Tom and Steve. You couldn't ask for more.

Friendly knowledgeable professional efficient

I purchased my new car online which can be a little bit long winded process but still very very happy with how the process was made as easy as possible.

As stated previously, having been let down twice by a different dealership, I was somewhat anxious about engaging again. However, the sales representative and manager could not have been more proactive and engaging to support my purchase.

Pleasant service with transport from station. Disappointed that the car's battery was not charged. Information given about the car and its features, on reflection, was poor. This would have been ok if help available after - sadly not the case.

Everything went ahead as expected. I have purchased a few cars from this dealership and the duet of Tom Wilkinson (sales) and Steve Twidale ( sales manager) work together seamlessly in an efficient, professional and personable way.

The car was ready & well prepared on the day at the appointed hour. During the purchase process prior to delivery i was kept informed on the whereabouts of the car.

I traveled 175 miles with my family to take car delivery and the navigation system wasn't functioning. I had to return home. This was a terrible experience.

Danny Rutherford was my sales contact at Marshall BMW (Grimsby), and I found him very personable. Upon arrival, we were greeted very warmly. We were made most welcome, and were shown almost immediately to my new car. Excellent service I felt.

Excellent service and regular updates from Danny Rutherford and all at Marshall BMW in Grimsby. Will definitely use them again in the future.

The dealership personnel were friendly and efficient and the delivery went well. The only small hiccup was that the optional rubber floor mats we'd requested weren't available on the day we picked up the car. However, they are going to ship them.