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Graham Etherington

Head of Business

Steve Twidale

Sales Manager

Tom Wilkinson

Business Manager

Ian Oxborough

Business Manager

Danny Rutherford

Sales Executive & Motability Specialist

Chris Day

Sales Executive

Rachael Nairn

Local Business Development Manager

Andy Osbourne

Workshop Controller

Kelly Harneiss

Receptionist

Julie Crowther

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Did exactly what they were asked and quickly

Service

Fast service and kept informed

Service

Looked after us very well

Service

very professional

Service

Totally satisfied with the service department and the person I dealt with. Unfortunately I did not get his name. Very sympathetic to my issue with having to pay for the service. Incredibly professional and approachable

Service

Friendly service job well done in difficult times

Service

Very friendly and efficient

Service

Kept well informed of progress, completed service quickly.

Service

Such a good experience, with a technicians video report of the underside elements of the car and great attention/feedback from Craig the service manager.

Service

Job done as described and on time

Service

Great staff

Service

Overall excellent service punctual and they even cleaned the car

Service

From the first phone call everything was taken care of. Staff were very informative and helpful. Professional team and definitely would come back and use again in the future.

Service

Job done n time and very informative

Service

The communication re the service appointment was extremely detailed and although we are still awaiting the necessary part (installation appointment booked) I'm sure it will be fitted efficiently

Service

Efficiency appears to be their middle name.

Service

Staff were great. Appt was provided and car ready on time. the work was well done, and the customer service very efficient.

Service

Nice dealer friendly service do my car's and bikes and they are a pleasure to use

Service

Friendly service and feel well looked after.

Service

Always very helpful staff. Pleasure to do business with

Service

The repair was very quick and kept in touch all the way through it

Service

The service personnel offered a totally professional, knowledgeable and courteous service throughout my visit to Marshall BMW.

Service

We were happy with our visit

Service

Very informative

Service

An enjoyable experience

Service

They answered all my queries without any issues.

Service

From start to finish, everything was done for my benefit

Service

The servicing details were well explained for the MOT through the summary video and MOT service sheet

Service

I gave 5 stars because I could not fault the service!.

Service

BMW Grimsby customer service is excellent

Service

They make sure that they answer all of our questions and do so in a courteous manner

Service

Geat service

Service

Gareth Davies who dealt with me was very professional and polite

Service

They care about their customers and nothing is too much trouble. The communication is amazing.

Service

Right car at the right price.

Sales

Kept me informed and gave value for money

Sales

Handover was quick and easy.

Sales

Car was ready for me to pick up and on time

Sales

I missed the usual handover ceremony due to all the Covid restrictions which was a real shame but not anyone's fault and it was a very different experience this time but the team did there best to make it special for me

Sales

Excellent service, brilliant customer service, throughly satisfied.

Sales

Considering the difficult times we are in regarding COVID-19 I felt very safe and looked after. All my enquiries were dealt with efficiently yet with personal care.

Sales

Ewan Freeland (Marshall salesperson in Grimsby) was brilliant

Sales

Aurther made everything a breeze

Sales

Constant communication with the sales executive all the information i needed prior to pick up. Easy quick handover. Nothing to much trouble.

Sales

Adam the sales exec was very polite accomodating & most of all very helpful, We were also very well looked after by Adams bosses.

Sales

Fantastic job

Sales

We purchased our mobility car in the middle of the Covid 19 pandemic. This delayed our delivery date a little , which was totally unavoidable, but we had contact from BMW to keep us up to date. Well worth the wait.

Sales

Adam was very helpful & made sure we were taken care of. Lots of communication & some lovely unexpected touches.

Sales

Very satisfied and done with ease and professionalism

Sales

Made me feel valued, gave excellent advice before buying and kept me updated at all stages.