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Graham Etherington

Head of Business

Steve Twidale

Sales Manager

Tom Wilkinson

Business Manager

Ian Oxborough

Business Manager

Danny Rutherford

Sales Executive & Motability Specialist

Rachael Nairn

Local Business Development Manager

Graham Lutwyche

Bodyshop Manager

Andy Osbourne

Workshop Controller

Brady Chalk

Service Advisor

Kelly Harneiss



Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Happy with the service


The service video and the information provided by the service team ensured I was completely satisfied that the car was safe and in good working order.


Car collected as agreed and returned clean also as arranged, polite car delivery team ! Also very pleased to have Gareth Davies back on the BMW service desk, he is always polite and efficient and a credit to Marshalls


Kept informed, given price at start of service, video provided of inspection, courtesy car provided.


Collection and delivery service excellent Communication first class


I received the very best service I could possibly have gotten excellent service couldn't ask for anything more can't remember the young mans name how served me at Grimsby very professional,most helpful,once again excellent service on his part .


Efficient and friendly staff


All that was promised was delivered


Craig Meggitt was fantastic especially as hand over happened around national lockdown


The dealers staff helpful, nothing was too much trouble they and very easy to deal with. The whole experience from initial order through to delivery was superb. Delivery on the day - what a lovely experience


Excellent sales man focussed on customer service and transparent selling. Good relationships with customers from sales and management.


The sakes assistant was courteous, with very pleasant personality and manners. He demonstrated the product well and answered all my questions to my satisfaction. He took me for a drive as well. The car was delivered much earlier than expected.


Staff and facilities superb


Craig was very helpful all through the purchase.


Craig dealt with everything for me and kept me fully informed throughout, nothing was too much for him.