the dealer had a simple task, to determine why my SATNAV was not working, they had the car almost 5 days and came up with a solution which if they knew how to diagnose problems would have done so within 1 hour. The service ws costly and useless.

Excellent and fast service

I had to call head office to ask why i was being charged for a vehicle realignment after bush replacement when my vehicle wss perfectly alligned at the time when i dropped my vehicle into the branch.

Superb service from start to finish. Good communication and professional service. Far far better than my hopeless previous dealer.

As per above. Once a car is bought they seem to care little about how customers are looked after.

I could not fault it

Not 5 stars because time taken was surprisingly long, Oil change (and filters) took 2hrs 40mins.

Professional from start to finish

Very satisfied, waited for my car which was ready early, happy staff that were engaging and helpful

Excellent, efficient service

Courtesy car was not good , as manual when I drive an automatic due to health problems

Marshall were not only trying to deceive me but possibly BMW too,as to state that there was a little problem with the replacement wheel and then from me to find out you intended to put a refurb wheel on my car is not acceptable. I've again lost trust

Very food with both Tom and his colleague whose name escapes me. Only problem was the communication in relation to updates was not as good as I expected. I found myself chasing up.

Easy to book appointment and offer of a lift home and vehicle drop off at end of service - very much apppreciated. Workshop service is excellent.

Quick and efficient, important is I choose to drive 45 miles to this dealership, rather than go to a local one

The job they did & the service I receive was first class

From walking into the centre,i was greeted by a relaxed but professional atmosphere.Brady was more than happy to talk me through,step by step,the whole service procedure.I was very satisfied with the waiting facilities.Overall,an enjoyable experience

Completely satisfied

The car was ready & well prepared on the day at the appointed hour. During the purchase process prior to delivery i was kept informed on the whereabouts of the car.

I traveled 175 miles with my family to take car delivery and the navigation system wasn't functioning. I had to return home. This was a terrible experience.

Danny Rutherford was my sales contact at Marshall BMW (Grimsby), and I found him very personable. Upon arrival, we were greeted very warmly. We were made most welcome, and were shown almost immediately to my new car. Excellent service I felt.

The dealership personnel were friendly and efficient and the delivery went well. The only small hiccup was that the optional rubber floor mats we'd requested weren't available on the day we picked up the car. However, they are going to ship them.

Excellent service and regular updates from Danny Rutherford and all at Marshall BMW in Grimsby. Will definitely use them again in the future.

Car is great, process of ordering was good, but communications on delivery date and customer care between sale and collection were poor and it arrived later than expected without compensation.

Greta sales staff and always had issues dealt with effectively and efficiently.

You should have an N/A here as I never visited the dealer or Centre. All my interactions were online.

Courteous efficient service. Actually quite exceptional. The dealership ( Grimsby BMW collected me from Leeds Bradford airport and drove me to Grimsby to collect my new car. At all times they were helpful and and kept me up to date with delivery.

Excellent personal service

Very happy

Poor communication, multiple changes of personnel and the tracker was not fittted for me in collection of the vehicle (as promised for insurance purposes). Poor cleaning of the nevehicle as I had to spend time removing sticky residue when I got home

Salesman and sales manager, Tom Wilkinson and Steve Twidle, very approachable and keen to do a deal. No problem is a problem to them.

We agreed the sale in the middle of August on our part we swiftly provided what was needed it's now coming to the end of September and we still don't have our new car even though we have paid and signed finance documents

Tom spent time explaining vehicles features and ensuring I was happy and confident with the vehicle. He also inherited me as a customer due to the original salesman being off work. Very knowledgeable and helpful, Tom is a great ambassador for Marshal