Loading...

ABOUT Marshall Grimsby.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

X Event

Read

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW 4 SERIES 0% APR OFFER.

Read

OUR LATEST EXCLUSIVE NEW CAR OFFERS.

Read

BMW ON THE MOTABILITY SCHEME.

Read

BMW FLOATING HUB CAPS

Read

THE NEW BMW X5

Read

INTRODUCING… THE 8

Read

THE BMW M5. BALANCE TAKES MANY FORMS.

Read

THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

Read

The Marshall BMW Approved Used Car Event. 15-28 October.

Read

BMW 3 Series Saloon 0% APR Offer.

Read

THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

Read

THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

Read

THE MARSHALL BMW 48 HOUR SALES EVENT.

Read

Find the car you love

Read

BMW 1 Series 1.9% APR Representative Offer.

Read

Introducing the new BMW X4

Read

BMW X3 3.9% APR Representative Offer.

Read

BMW i3 0% APR Offer

Read

BMWs Available For Immediate Delivery

Read

The BMW 5 Series 0% APR Offer

Read

BMW Help: Recalls

Read

BMW X5 and X6 0% APR Offer.

Read

Immediate Delivery Event. 13-15 April 2018.

Read

BMW celebrates 10,000 BMW i3 sales in the UK.

Read

Easter Opening Hours

Read

BMW X2 3.9% APR and Deposit Contribution Offer

Read

BMW X Models with 0% APR Finance.

Read

The Marshall BMW Sales Event. 2-4 March 2018.

Read

The New BMW X2

Read

Good news. We've lowered our brake servicing prices.

Read

Laceby Manor Golf Resort Partnership.

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

The new BMW 5 Series Touring

Read

BMW 5 Series Preview Event.

Read

BMW 5 Series Launch

Read

BMW Technology Event. 19-20 November 2016.

Read

BMW Winter Wheels & Tyres.

Read

Insist on a BMW Approved Bodyshop.

Read

Here Today, Yours Tomorrow.

Read

Drive Your 66 Plate. Ride Your 66 Plate.

Read

Marshall Grimsby Cinema Competition

Read

The new BMW M5 Competiton Edition.

Read

Armed Forces Day 2016

Read

The Grimsby Telegraph Motorshow.

Read

BMW Car Club Centenary Relay

Read

The Next 100 Years.

Read

Customer Complaints Procedure.

Read

Easter Opening Hours

Read

Supporting Stanford School in Laceby. Part 2.

Read

Where Next?

Read

THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Darren Hill

Head of Business

James Seaton

Sales Manager

Steve Twidale

Business Manager

Tom Wilkinson

Sales Executive

Dave Lee

Sales Executive

Sam Walker

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Brady Chalk

Sales Executive

Rachael Nairn

Local Business Development Manager

Alan Bye

Parts Advisor

Sam Elliott

Parts Advisor

Graham Lutwyche

Bodyshop Manager

James Gotts

Service Manager

Julie Johnson

Warranty Manager

Andy Osbourne

Workshop Controller

Kirsty Newstead

Service Advisor

Annemarie Kelly

Showroom Host

Kelly Aitken

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

After a few problems they have now got their act together and improved tremendously.

Service

See answer to q1

Service

My requirements all satisfied -service undertaken in a timely manner and 'with a smile'

Service

The car was returned with a fuel line clip loose at the fuel filter. This led to the car having to be recovered and returned to Marshalls for repair. This was dealt with promptly and the cost of my service was refunded but should never have happened

Service

The mechanics failed to shut my bonnet correctly and did not ensure all of the catches were fully locked.

Service

I was completely satisfied with my service at Marshall Grimsby, they were able to fit me in when I requested, the service was carried out within the timescale stated and the staff were very professional, courteous and helpful.

Service

I had a small rattle which I asked them to look into and they sorted during the service visit rather than having to bring the car back another day.

Service

The service happened during a issue with the glow plugs so I can't give an accurate answer with how satisfied I am with the length of time it took.

Service

I have to go back today to have service warning reset, it says on paperwork this has been done, when it hasn't

Service

not a service just MOT

Service

Fine but only 4 given as the car computer details were not updated on day and had inconvenience of a return visit to get update.

Service

I always feel happy with the service I get at Grimsby. This time was no exception.

Service

I received the service video explaining that work was recommended, but I received no call, I had to chase continually the service department, when ever I called there was nobody able to take my call, more resource required here

Service

Very helpful

Service

The only reason that I have not marked this as a 4 is that I felt that I could have been kept more informed of the repair status. In fairness to Marshalls, I did contact them twice for an update and this may have preempted them contacting me.

Service

The service is great, the only issue I have is the lack of curtesy cars available and the price for maintaining your vehicle.

Service

The reception staff were very efficient ,ever one I spoke with where very pleasant . My car was ready on time, and the car sales man that let me have the use of a X2 was very friendly and helpful and not a pushy type .

Service

Thought the video was a fantastic touch

Service

Told we had to put fuel in loan car for 3 days as this was how long our car was to be in for & not refunded when it was ready after 3 hours. Expected car valeting but only hoovered carpets.

Service

No issues easy to book service. Car ready in good time.

Service

Very satisfying

Service

Still some issues but working with this garage and local garage on correction

Service

The young man who I dealt (Gareth I think) with was fantastic and it’s not his fault what he was told by the mechanics. Quality service from him. Shame about the the ridiculous MOT outcome.

Service

Car preparation not good. Rear tyre continually deflating. Very poor valet.

Service

Very helpful

Service

Making the reservation was very simple and courteous. Arriving for my service I was greeted warmly and everything perfectly explained. My courtesy car was excellent.My vehicle was ready for collection on the time quoted and I received a full explana

Service

Why send a video of work when when they can’t get the oil level right on a new car !

Service

Easy to book and deal with. Given a courtesy car for as long as was required.

Service

My husband was accused of crashing my car into a stationary car at the garage.Neither he nor I believe that we did crash into another car.

Service

Very Friendly & polite lad on service reception, got a nice courtesy car and vehicle was sorted by the time I had requested.

Service

Never give anybody 5**

Service

Very satisfied it was £100 cheaper than Scunthorpe..!

Service

Plenty of time to drive it lovely man took us out test drive

Sales

No problems whatsoever and we were very well taken care of each time

Sales

Dealership very busy, found it difficult at times to get hold of salesman, although Mark was excellent when I was there

Sales

Customer service was 100%

Sales

Sales executive Tom most helpful, friendly and accomodating. All dealership staff encountered were most obliging.

Sales

Excellent staff, very friendly and helpful

Sales

The staff were attentive and helpful through the order and production process.

Sales

Phone calls returned. Delivery timescales met

Sales

Despite the supply problems, the sales team provided me with an excellent car/price combination.

Sales

kept informed about delivery and delivered as promised. Salesman Dave lee accessible. Service team very good- also bought motorcycle from them.

Sales

I am very pleased with the purchase and delivery.

Sales

Not completely satisfied v/o lower than expected trade in value.

Sales

Marshall Grimsby provide a top service with great friendly staff Lee Barford and Steve Twidale did everything they could to make the experience nice and easy