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Graham Etherington

Head of Business

Steve Twidale

Sales Manager

Tom Wilkinson

Business Manager

Ian Oxborough

Business Manager

Danny Rutherford

Sales Executive & Motability Specialist

Chris Day

Sales Executive

Rachael Nairn

Local Business Development Manager

Andy Osbourne

Workshop Controller

Brady Chalk

Service Advisor

Kelly Harneiss

Receptionist

Julie Crowther

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

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Service

Trouble free experience with my service

Service

Can not find fault with the service I received.

Service

Quick professional and good price

Service

Excellent customer service

Service

It was cheaper than quoted

Service

Professional

Service

Car was fixed under bmw used warranty .Service was quick,polite and a loan car was provided

Service

Unfortunately my sales rep left just after the sale but the general manager has taken over and I can not complain at all

Service

Everything l asked for was completed. A nice valet and COVID prevention steps taken seriously which was appreciated.

Service

The approach of the staff, especially Gareth Davies on Service. I've had many interactions with him over the years and he should be commended on the service he provides.

Service

Take great care in giving you the full picture.

Service

The service adviser was precise and knowledgeable and he made me feel a valued customer.

Service

These are difficult times but everything was well organised. Gareth who dealt with me both on the phone and in reception is both helpful and efficient. The service was carried out while I waited. Excellent service.

Service

Excellent service from Gareth

Service

The car was returned in the time stated & in good clean order

Service

Everything was carried out as required for the service, good communications throughout, I received a follow up call the day before service appointment, check in time worked well, drop off was a simple process and pick up arranged later in the day.

Service

I opted not to have the car cleaned and hoovered after the service as it didn't really need it, and besides I'd had a ceramic coating recently applied, but that was my choice ... all the services were offered, so no complaints there at all.

Service

Ewan really made it feel a special purchase. He was clearly passionate about his work, this came through. All personnel dealing with the sale, from reception staff to financial manager, were all exceptionally confident and very easy to deal with.

Sales

Good communication from Danny from start to finish

Sales

Absolutely nothing to complain about

Sales

BMW Grimsby very good

Sales

Excellent purchase, all dealt with professionally.

Sales

Again very happy. All staff at BMW Grimsby were very friendly. We decided which car with Mathew Portess and it was delivered to showroom the next week. Impressive!

Sales

Had my new car in 24 hours ran like a new pin:)

Sales

Chris was brilliant to deal with and wasn't at all pushy which I really liked

Sales

The 121 professionalism of all sales staff and no pressure feeling being applied throughout

Sales

Very smooth and well run

Sales

Everything was dealt with very well

Sales

Nice staff, gave me a good deal, good communications