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Graham Etherington

Head of Business

Steve Twidale

Sales Manager

Tom Wilkinson

Business Manager

Ian Oxborough

Business Manager

Danny Rutherford

Sales Executive & Motability Specialist

Chris Day

Sales Executive

Rachael Nairn

Local Business Development Manager

Andy Osbourne

Workshop Controller

Brady Chalk

Service Advisor

Kelly Harneiss

Receptionist

Julie Crowther

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Unfortunately my sales rep left just after the sale but the general manager has taken over and I can not complain at all

Service

Everything l asked for was completed. A nice valet and COVID prevention steps taken seriously which was appreciated.

Service

The approach of the staff, especially Gareth Davies on Service. I've had many interactions with him over the years and he should be commended on the service he provides.

Service

The service adviser was precise and knowledgeable and he made me feel a valued customer.

Service

Take great care in giving you the full picture.

Service

These are difficult times but everything was well organised. Gareth who dealt with me both on the phone and in reception is both helpful and efficient. The service was carried out while I waited. Excellent service.

Service

Excellent service from Gareth

Service

The car was returned in the time stated & in good clean order

Service

I opted not to have the car cleaned and hoovered after the service as it didn't really need it, and besides I'd had a ceramic coating recently applied, but that was my choice ... all the services were offered, so no complaints there at all.

Service

Everything was carried out as required for the service, good communications throughout, I received a follow up call the day before service appointment, check in time worked well, drop off was a simple process and pick up arranged later in the day.

Service

Warranty repair straight forward No hassle

Service

Quality of work undertaken, excellent communication and prompt action.

Service

Did good work, maintained the car. Dealt with the problem and left the car in a clean and good state.

Service

Everything carried out efficiently and professionally and at a reasonable price.

Service

Helpful and knowledgable

Service

No issues with the service at all.

Service

Car ready earlier than expected.

Service

Excellent BMW Centre. Gareth was excellent.

Service

Friendly, Covid safe.

Service

The 121 professionalism of all sales staff and no pressure feeling being applied throughout

Sales

Very smooth and well run

Sales

Everything was dealt with very well

Sales

Nice staff, gave me a good deal, good communications

Sales

Dealing with Marshalls is probably the worst retail experience of my life. Please feel free to contact me for details.

Sales

Matt Portus from Grimsby BMW has been amazing from when we first rang to enquire to when we picked the car up, has always answered my questions when either emailing or ringing

Sales

Excellent service and delivery of the vehicle I wanted

Sales

Didn't know we wanted a M version of our chosen model but was talked into it by Danny. Great decision.

Sales

Impressed by the prompt response to questions by both email and phone, and then the politeness and knowledge of staff when at the showroom. Also i felt very safe with the precautions being taken with regards to Covid-19.

Sales

The dealer did extremely well in difficult circumstances (covid)

Sales

Again excedingly outstanding staff

Sales

Was happy with everything from start to finish

Sales

BMW Grimsby where really good. The salesman was Lee Humberstone and he was very easy to speak to.

Sales

The sales advisor Lee Humberstone(Marshall's Grimsby) was professional in his approach in relation to the purchase of my new vehicle. All of the documentation was in place at the time of the handover. An enjoyable experience.

Sales

Kept me informed all the way during the purchase of the vehicle. Very polite and friendly services. Lee is a credit to the company.

Sales

The sales person Danny Rutherford in particular was extremely good but the whole team at the Grimsby Marshalls know exactly how to treat people and support them throughout the process.

Sales

I started to buy it just as lockdown commenced so I had to wait just over 5 months for delivery. Throughout this period Danny kept in touch on a regular basis to keep me up to date.

Sales

In spite of the global hysteria and panic about Covid 19, I was kept informed at all times of the progress of my car, which was ordered just before the ridiculous

Sales

Ewan from BMW Grimsby is the best sale person I ever seen, absolutely fantastic person!