Staff very friendly and informative.

Very happy to help with any problems or cares I have had about the car.

car was clean and ready to collect on time .

Overall satisfied with the service etc.

Hassle free approach -

Things didn't go exactly to plan, but the service rep. went out of her way to pull it back on course. Well done!

For all the reasons at Q1

Happy with service courtsey car provided work completed quickly very happy

The leather on the drivers seat was replaced, the car being only 8mths old with less than 10,000 miles. Upon collecting the car having been told the work has been completed I discover shoddy workmanship and an incomplete repair.

Really good service from a guy called Gareth Davis, it's the first time they have had a courtesy car for me to use while my M4 was in for a service, nothing was too much trouble for Gareth, service with a smile and very knowledgeable, top guy

Service completed promptly and the efforts of the Service Receptionist Kirsty who keeps the show on the road.

The staff in the mini department are both efficient & helpful & very professional Every query was asked promptly. It was a pleasure to buy a car from the two Sam's at mini

Easy to book my appointment and great follow up service

My car had brake fluid change. Now I this may require a road test. not happy with when I got back in my car was to find everything adjusted even the steering wheel just to suit the mechanic even the passenger seat moved and tilted back and just left

Josh was very professional and made the experience as good as it was.

They were very polite,helpful and obviously had a great commitment to customer care.

Good helpful work

All the work carried out was fully explained to me.

No problems kept me up to speed explained what was checked and the status

A query on what I considered excessive wear on rear break pads (reported from the service inspection) was followed up promptly by the local BMW staff.

apart from having to wait much longer than anticipated for the service to be completed things were ok

Excellent service

The car was not repaired and evidently not tested before handback

cleanliness of my car after its service was unacceptable with oily marks and fingerprints both interior and exterior

Dave constantly goes out if his way to ensure I am satisfied, hopefully he can continue by putting me into a 240i too ;)

Good facilities and after service.

They couldn't let me know why it was doing this

I didn't like the "sport seats" in the demo vehicle (too hard for my "older" body) but the Sales guys did everything in their power to get me into a vehicle with "comfort seats" so that I could experience the difference.

They listened and got it right

Excellent people!

Nothing was too much trouble.

Very friendly personalised service, made to feel very special as a customer. Brady Chalk could not have been more accommodating or made the experience of buying a new car any better.

I felt the sales people didn't know enough about the options on the car I was buying that made it difficult to work out if I was getting a fair deal or not. With the exception of that everything else was great.

One slight issue on delivery promise but resolved quickly when Dave Lee became involved.

Nothing was too much trouble, questions were answered swiftly and then followed through to see that I understood what I had been told