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Graham Etherington

Head of Business

Steve Twidale

Sales Manager

Tom Wilkinson

Business Manager

Ian Oxborough

Business Manager

Danny Rutherford

Sales Executive & Motability Specialist

Chris Day

Sales Executive

Rachael Nairn

Local Business Development Manager

Andy Osbourne

Workshop Controller

Kelly Harneiss

Receptionist

Julie Crowther

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Battery fitted and car washed and valeted at no extra cost. Couldn't do enough for me.

Service

Gareth Davies is fantastic

Service

I have always used Marshall Grimsby and previously Astle, great staff always.

Service

Friendly and professional service.

Service

Courteous service and sensible suggestions.

Service

Both members of staff I dealt with face to face were efficient and friendly. Gareth Davies who I believe is the front desk service manager is always very helpful and trustworthy

Service

Great service and quality workmanship

Service

They did everything I asked for at exactly the right time.

Service

Work and fault finding excellent and complimentary cleaning appreciated

Service

Service centre personnel satisfied all my requests, despite being short of staff due to sickness. They always strive to do their best and are well committed to customer service. The video evidence accompanying the service is great at reassurance.

Service

Pleasant and helpful staff.

Service

Standard. BMW proffesionalism as expected!

Service

Good prompt and polite service

Service

The car was with you over a week for quite a serious problem but we were kept informed throughout the process and received exemplary customer service.

Service

An excellent job done.

Service

As above good work on first problem I have had for a long time...

Service

Courteous Sorted out

Service

Went above and beyond giving me the chance to experience the latest model while our car had its end of warranty check and service.

Service

The staff are always friendly, always on time with their work, great to deal with, give good substantial work, always good at telling you what is wrong, or right - whatever the situation. Never any problem with them at all. Great Company and great

Service

Staff are consistently helpful and knowledgeable. Trust their assessmnets and advice.

Service

No hassles and professional

Service

Job completed as requested

Service

Kept me up to date with the repair on my vehicle

Service

As the above Ewan sold us the car over the phone without even a test drive his knowledge was just pure perfection

Sales

Jake at Marshall's was very helpful and his knowledge of the car we were purchasing was excellent.

Sales

Very well looked after and handover of the car.

Sales

The service was great throughout. Jake always kept me fully up to date with regular calls and was really nice to chat to. He even went above and beyond with delivery of the vehicle when I was unable to collect and was there for any queries whatsoever

Sales

I felt like a valued customer and the communication has been good during and post sales. Matthew and Steve at Marshalls Grimsby have been excellent

Sales

They were great, Jake and through the necessary stuff, not pushy at all and everyone I spoke to was polite and friendly and appreciated my business

Sales

When I've took my mobility car in before getting a new one the service department was absolutely brilliant so was Matthew in mobility when I got my new car

Sales

Superb service from Millie Margetts. From car order, communication while awaiting delivery. She even drove 70 miles to pick me up from airport to get my car.

Sales

Very friendly and informative.

Sales

No issues everything went smoothly and no delays

Sales

Good communication and explanation and reassurance and advice whilst relaxing and not overwhelming

Sales

Build delay of 8 months but throughout I was kept informed of what was happening and why. Was assisted throughout if any inconvenience or cost was incurred due to the delay. Friendly and efficient.

Sales

They make you feel special during the purchase of a new car and in the years of ownership that follow.

Sales

Service from your Ewan was amazing.

Sales

I am completely satisfied due to a fast and easy process, quality products and the best price.

Sales

Helpful and hassle free service

Sales

The sales person at Grimsby Matthew Portus was excellent from start to finish.

Sales

This is the fourth vehicle purchased from Marshalls Grimsby and they have always been great to deal with

Sales

Friendly and professional.

Sales

By far the best experience of buying a car.

Sales

I didn't have to go to the dealer as I knew which car I was going to get, another X3 M. Mohsen Zia arranged everything over telephone and email with ease and arrange delivery of the new car to me, 200 miles away from Scunthorpe