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Car collected, serviced and returned and cleaned, immaculate.
Marshall Grimsby has excellent customer service you feel that they value your service. They are never in a rush and explain everything that is going to happen. You can trust them in doing the things that need to be done. They give you confidence.
EXCELLENT SERVICE GIVEN BY MEMBERS OF STAFF
Amazing customer service and value
Achieved what was required which was a checkover of the car, fix the washer jets and an MOT. Had to ask twice for the answer to another matter plus I felt there was urgency to replace brake components coupled with what seemed a very expensive quote.
Not overly impressed as there are a couple of small marks on the paintwork on the rear bumper after the new tail lights were fitted.
The jobs are completed to a high standard
Very polite, caring staff
Efficient and friendly service
Good service, would have been better had failed part been available on first visit.
Car in for service, no issues.... just a few days later I get a low level coolant warning light, so took it back to dealership. Problem located and apparently resolved, a few days later ... low level coolant again, so had to take it back again.
The car was serviced as expected
Friendly staff, explained the problem and solutions.
Friendly and helpful team of people
My car is from Grimsby branch and after transaction was completed I was told that their job was starting after they sell the car to me, well that was not the case. Also they have tried to charge me for the service which in my contract is free
Always find them very friendly and helpful.
Covered in first answer
Great service and easy booking service.
Helpful Staff particularly Kirstie
Pleasant staff, swift and efficient service, MOT carried out in warmth and comfort
Excellent service given by friendly people. Hassle free from start to finish.
Wash during service put scratches in the high gloss piano black lacquer inside the car which were not there prior to handing the car over (cleaned these personally only 3 days before the car was delivered for service and there were no scratches then)
Customer care was extremely welcoming in a renowned intimidating and hard sell environment of salesmen in expensive shirts
As per 1I still do not know if my Ad Blue was topped up as I was advised it would be?This has happened before with other parties being involved. Very confusing
As above, they handled me fantastically well. There was a warranty claim I had on my vehicle that Nottingham BMW messed me around with. When I took it to Marshall Grimsby they handled it effortlessly.
service team very helpul
Service completed within the time frame requested and was cleaned prior to being handed back.
no concerns with this health check
sort the problem with the car and have looked after us very well
Very good customer service
As above, I think the staff went above and beyond and made me feel very like a valued customer even though my visit cost me nothing
Asked why a particular feature wasnt enabled on my car and was told it was because it hadnt got xenon lights. mine does have them. I was then told it was because it hadnt got headlight washers... Service rep didnt understand uk spec requirement
Presented video of work carried out
Thorough service from start to finish.
Helpful information from desk staff. Finished the work really quickly. Great video and printed off information so I could see what had been done.
Clean And airy showroom. First time purchasing a premium brand car, was guided through the process with ease.
Because Marshall BMW at Laceby delivered the goods as usual in spades. Hard to find fault but I suppose if one were to be REALLY picky, the car park could do with being a bit bigger.
Samuel Walker, the salesman was a pleasure to deal with and the dealership as a whole made you very welcome when attending the showroom.
Because we are !
They delivered the car far quicker than I expected, upon collection they sat down with me and went through the entire functions of the car explaining everything as I had never driven a BMW before .
Really friendly staff, was well looked after, Sam Walker in particular..
Walked in, had a coffee while sorting the paper work out. Walked around the car and taken through the various changes on the new X5 from the earlier model.Wife loved the flowers. : )
Our sales executive was very helpful and prompt with replies to questions and kept us informed.
The staff at Marshall are excellent and help in any way they can. We have had test drives before and borrowed cars for the day. Dave Lee who was the salesman, was helpful and patient, and worked hard to find a car that matched our requirements.
I used to deal with Chris Gough who was an inspiration for BMW. Walking into Marshall Grimsby my wife and I where met by Sam with professional enthusiasm who worked within my scope and delivered me my expectation without pushing me into anything.
As always an excellent level of service was provided
Karl Green was extremely professional and kept me informed throughout the process of purchasing and supplying my new car
Really friendly bunch of people, always willing to go that little bit extra to help and meet my needs. The sales staff and management were top class during the whole process. Have used them before and the quality has never been better.
From my first call to Sam to driving my new car away every detail was covered with professional expertise. i was kept imformed every step of the way so well done Sam.
Completely satisfied explains it perfectly