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ABOUT Marshall Grimsby.

Find out more about what we do and our team.

Latest News & Events

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Good news. We've lowered our brake servicing prices.

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BMW on the Motability Scheme

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Our Latest Exclusive New Car Offers

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Laceby Manor Golf Resort Partnership.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW 5 Series Touring

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BMW 5 Series Preview Event.

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BMW 5 Series Launch

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Beat The VED Changes.

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BMW Technology Event. 19-20 November 2016.

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BMW Winter Wheels & Tyres.

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Insist on a BMW Approved Bodyshop.

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Here Today, Yours Tomorrow.

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Macmillan World's Biggest Coffee Morning - Friday 30th September

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Drive Your 66 Plate. Ride Your 66 Plate.

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Marshall Grimsby Cinema Competition

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The new BMW M5 Competiton Edition.

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Armed Forces Day 2016

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The Grimsby Telegraph Motorshow.

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BMW Car Club Centenary Relay

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The Next 100 Years.

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Customer Complaints Procedure.

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Easter Opening Hours

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Supporting Stanford School in Laceby. Part 2.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Darren Hill

Head of Business

James Seaton

Sales Manager

Steve Twidale

Business Manager

Tom Wilkinson

Sales Executive & Motability Specialist

Dave Lee

Sales Executive

Sam Walker

Sales Executive

Karl Green

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Rachael Nairn

Local Business Development Manager

Mark Camburn

Parts Manager

Alan Bye

Parts Advisor

Sam Elliott

Parts Advisor

Graham Lutwyche

Bodyshop Manager

Julie Johnson

Warranty Manager

Stevie Evardson

Service Retention Manager

Andy Osbourne

Workshop Controller

Kirsty Newstead

Service Advisor

Annemarie Kelly

Showroom Host

June Mullins

Receptionist

Kelly Aitken

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Can't fault them on anything

Service

Totally seamless and stress free due to BMW picking my car up for its service while dropping a hire car off for me to use. BMW then dropped my car back off To me once it was serviced and even gave it a mini valet!

Service

Could not have been looked after better

Service

Overall very satisfied. Advisory issue in that one tyre had worn more than others. Could have been completely satisfied if had sorted the wheel alignment out which in my opinion should have been done when Bmw fitted 4 new tyres when purchased the car

Service

As previously stated, I could not be more satisfied with the treatment, handling and care provided to me by Marshall Grimsby. The staff are all friendly, welcoming and understanding. They explain everything to me so I'm always up to date.

Service

No courtesy car avakilble again

Service

i was told conflicting information, i did not get the car on time.i did complain to the retailer then they put it right and the garage was 30 miles away

Service

Very good

Service

As above

Service

Why have I not awarded a 5 ? Reason , when initially making booking for tyre/wheel change I was advised that date agreed would be confirmed by E mail -it was not! The original date then had to be changed for reasons given at Para1!!

Service

Very satisfied

Service

Everything was good. But there is never a loan car available

Service

Sorted my problem

Service

I had a call to say my car was finished and ready, yet when I arrived I had to sit and wait while it was cleaned. Obviously I appreciate it being cleaned that's a huge positive however after been told it was ready to then have to wait wasn't great.

Service

See last comments.

Service

Work completed to my satisfaction.

Service

Kept me informed and completed what was required

Service

Easiest car purchase so farBought on Saturday collected on Thursday

Service

Car was returned washed and hoovered so better than I left it...

Service

They kept me informed though the day, with the inspection video and all the work done was first class.

Service

I was extremely satisfied. The service manager Neil was very helpful and explained everything to me. He ensured that I was fully updated and my car was returned to me cleaned properly.

Service

Quick and efficient and dropped me off and picked me up

Service

Friendly helpful staff. Would have appreciated written confirmation of the work carried out.

Service

The car was not returned at the time agreed with your service staff. I was kept waiting for almost an hour longer which made me very late for an appointment which I had that evening. The delay was blamed on the alleged late delivery of the tyres.

Service

Time waiting was a little longer than anticipated but staff were helpful and kept an eye on proceedings while I waited

Service

Kirsty and the service manger are very competent, the only criticism is I phoned 3 times and my calls where not returned.

Service

Service carried out well but paid too much over 400 for a service is over twice what I pay from other dealers for my car

Service

Same as per question one really. Helpful staff.

Service

No buscuits to go with coffee !

Service

I waited while the car was serviced and used the wi-fi to work in the lounge area. Prompt service and comfortable space.

Service

All round fab job!

Service

All queries answered promptly and to my satisfaction

Service

Everything was good and very fair price.

Service

Ran like clockwork.

Service

I was having 4 new tyres on my M3- service team showed me the depth of the tread and advised that the front tyres several mm from need to change. They could have just put them on and I would have been £1200 off and no wiser. I respect their honesty

Service

Really looked after by Gareth Davies, he went out his way to make sure he could accommodate me. Also advised me on when to book in (I was initially going to book it in early but Gareth explained to book a bit later so I don't lose out on my MOT).

Service

They did everything possible to get me back on the road when I had an electrical fault on the car. Because I live in a remote village and no courtesy car was available, they loaned me a motorcycle which was very considerate of them.

Service

My fault was diagnosed and fixed quickly with the least amount of disruption possible for myself.

Service

Video was excellent use of technology, and a personal touch

Service

Staff were friendly & kept me updated on progress.

Service

Dave salesmen did his self pride with service he gave us

Service

Everyone is so helpful.

Service

Sam Walker was a very helpful representative at Marshal BMW, Grimsby who took us through the process in an efficient way and made the process seamless.

Sales

Delivery was later than expected but a loan car was provided.

Sales

Good service and plenty of time given

Sales

Brilliant service from attending the event to collecting my car, when an issue cropped up with my intended vehicle another was sought straight away so no disappointment our end.

Sales

Great personal service from the teM I know and have dealt with before

Sales

Danny Watson was excellent from start to finishhe kept me informed all the way and even recommended a hotel and restaurant when i came to pick up the car

Sales

Sam was helpful throughout the experience. The car was available on the agreed date.

Sales

Excellent car, excellent sales experience. I noticed a minor issue on collection which they resolved straight away.

Sales

They were brilliant

Sales

Courteous staff. Plenty of time to discuss issues/ queriesMy car was beautifully presented in a private area with time to preview it before any payment was involved. Excellent explanation and set up of car system by Danny Watson

Sales

Sales Rep, Danny was excellent customer service. kept me informed and exsplained all details fully.

Sales

Quick Handover, pleasant transaction.

Sales

Caring, friendly and efficient staff

Sales

I only dealt with tom but all the employees I came across were so polite and professional

Sales

Delivered everything they promised

Sales

Completely satisfied. Excellent service and highly recommend Sam Walker. He looked after us from start to finish. All the staff were friendly, approachable and very easy to talk to. Fabulous service.

Sales

Karl Green was excellent

Sales

Very satisfied with bmw centre experience

Sales

Very helpful especially with the fine details

Sales

Excellent customer service, nothing was too much, very helpful.