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ABOUT Marshall Grimsby.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The new BMW 5 Series Touring

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Grimsby Golf Club Partnership.

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BMW 5 Series Preview Event.

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BMW 5 Series Launch

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Beat The VED Changes.

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BMW i3 Service Inclusive

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BMW Technology Event. 19-20 November 2016.

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BMW Winter Wheels & Tyres.

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Insist on a BMW Approved Bodyshop.

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Here Today, Yours Tomorrow.

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Macmillan World's Biggest Coffee Morning - Friday 30th September

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Drive Your 66 Plate. Ride Your 66 Plate.

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Marshall Grimsby Cinema Competition

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The new BMW M5 Competiton Edition.

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Armed Forces Day 2016

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The Grimsby Telegraph Motorshow.

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BMW Car Club Centenary Relay

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The Next 100 Years.

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Customer Complaints Procedure.

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Easter Opening Hours

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Supporting Stanford School in Laceby. Part 2.

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Where Next?

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Neil Murray

Service Manager

Mark Camburn

Parts Manager

Graham Lutwyche

Bodyshop Manager

Heather Robertson

Marketing Manager

Rachael Nairn

Local Business Development Manager

James Seaton

Sales Manager

Steve Twidale

Business Manager

Tom Wilkinson

Sales Executive & Motability Specialist

Dave Lee

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Danny Watson

Sales Executive

Sam Walker

Sales Executive

Kirsty Newstead

Service Advisor

Alan Bye

Parts Advisor

June Mullins

Receptionist

Kelly Aitken

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Would have given a completely satisfied tick but the price was nearly 10% more than a BMW specialist garage not far away

Service

Marshalls got the repair carried out quickly, unfortunately I had to wait over 6 hours for a replacement car which resulted in me not being to get to work!

Service

Good service, quick and ready for the time I wanted to collect my car. Slightly expensive on parts.

Service

Quick to do service and checked out any other queries with the car

Service

The service was good but I would have expected the interior of the car to be cleaned with a full service and MOT.

Service

Great service and communication.

Service

On arrival, additional things were included on the job card which I hadn't requested which had to be removed prior to work being undertaken. The MoT test was very expensive. Vehicle valeting was poor e.g. the door sills were still dirty.

Service

Very efficient satisfied with completed work and customer service

Service

As above

Service

Marshall BMW in Grimsby is the most disorganised dealership I have dealt with. On 3 occasions I booked my car for service with the car to be collected and they forgot to collect my car. Now I take the car in yet they still seem surprised to see me.

Service

The staff where excellent and very polite

Service

There expertise and professionalism stand out from the crowd.

Service

The vehicle came back with the passengers leg dash board hanging off

Service

I was kept informed throughout, provided with coffee and wi-fi and the work was completed within an acceptable timeframe.

Service

Many staff changes no follow up .

Service

Professional, friendly and approachable service receptionist (Kirsty Newstead) who explained fully work required and cost involved.

Service

Good service via the telephone for the booking and on time completion with a car clean on top, great value

Service

Did not give 5* because service took nearly 2.5 hours when expected to be 1.5 hours.

Service

As previous answer

Service

Well looked after by the staff

Service

The car wasn't cleaned properly

Service

Did not carryout what i asked them to do.

Service

see above

Service

Service competed with good communication.

Service

As above..

Service

Laura was great. My car issues were not simple and the car ended up staying in longer than planned.

Service

Fine experience, - could do without BMW wanting £100 for a new pollen filter though, the car had only covered 10k miles,.............

Service

Very helpfull

Service

see above

Service

Car was not collected as arranged so had to take time off work to deliver. Collected the car under extreme work pressure tService light not reset following service so had to arrange for collection delivery again. "Premium Brand"!?

Service

Work completed quicker than expected and free valet too!

Service

They sorted it out fast and cleaned the vehicle! Thank you

Service

Marshalls have been great and a credit to themselves. BMW UKs hypocrisy has astounded me

Service

Had to wait almost 2 weeks for air con condensor. Unavailability of courtesy car .

Service

carried out m.o.t. and service satisfactorily and very helpful with clear communication.

Service

I was somewhat concerned that they knew nothing about the Product Recall that I was booking my car in for, so I had to take the letter in with me and show them what it was that my car was coming in for. It didn't exactly inspire me with confidence.

Service

Very satisfied with the service experience , especially Kirsty

Service

Everything was when and where it should be.

Sales

Everything went smoothly from initial selection of the model, colour and specification to delivery. I was kept apprised of progress at all stages.

Sales

the car was ordered with the wrong spec so I waited over five months for delivery, not good, that particular salesman has since been dismissed

Sales

I'm still waiting for some mats which should have been here when the car was delivered and that's only a small point but other than that everything was really great.

Sales

Nice folks

Sales

Everything went very smoothly and on time

Sales

David Lee went the extra mile to ensure our purchasing of our new car was an enjoyable experience and stress free.

Sales

First class service all round

Sales

All staff are unfailingly helpful, friendly and professional even when the customer vacillates about colour and specification of the car.

Sales

The reason for such a good score is simply due to how helpful and professional the staff our at Grimsby Marshall BMW also my personal salesman David Lee

Sales

Sales kept me informed during the build process. During this they and service and parts ( winter wheels and tyres for X3 and Mini) have been nothing less than exemplary and confirmed to me the 3 month wait would be worth it.