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ABOUT Marshall Grimsby.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Laceby Manor Golf Resort Partnership.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW 5 Series Touring

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BMW 5 Series Preview Event.

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BMW 5 Series Launch

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Beat The VED Changes.

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BMW Technology Event. 19-20 November 2016.

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BMW Winter Wheels & Tyres.

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Insist on a BMW Approved Bodyshop.

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Here Today, Yours Tomorrow.

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Macmillan World's Biggest Coffee Morning - Friday 30th September

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Drive Your 66 Plate. Ride Your 66 Plate.

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Marshall Grimsby Cinema Competition

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The new BMW M5 Competiton Edition.

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Armed Forces Day 2016

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The Grimsby Telegraph Motorshow.

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BMW Car Club Centenary Relay

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The Next 100 Years.

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Customer Complaints Procedure.

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Easter Opening Hours

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Supporting Stanford School in Laceby. Part 2.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Darren Hill

Head of Business

James Seaton

Sales Manager

Steve Twidale

Business Manager

Tom Wilkinson

Sales Executive & Motability Specialist

Dave Lee

Sales Executive

Sam Walker

Sales Executive

Karl Green

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Brady Chalk

Sales Executive

Rachael Nairn

Local Business Development Manager

Mark Camburn

Parts Manager

Alan Bye

Parts Advisor

Sam Elliott

Parts Advisor

Graham Lutwyche

Bodyshop Manager

James Gotts

Service Manager

Julie Johnson

Warranty Manager

Stevie Evardson

Service Retention Manager

Andy Osbourne

Workshop Controller

Kirsty Newstead

Service Advisor

Annemarie Kelly

Showroom Host

June Mullins

Receptionist

Kelly Aitken

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

not giving right answers with my previous car,even after several visits for engine oil refill.I was told 6 series drinks moreengine oil.Needed oil topping almost every 6 weeks.?sensor problems

Service

Courteous,responded to my first call and booked car in ,in reasonable time.Attended to issue whilst I waited.

Service

everything satisfactory

Service

As it says completely satisfied

Service

Car was 2 hours late being returned, inadequate communication and resulted in me missing an imporrtant appointment

Service

Excellent staff

Service

rang Wednesday and car was in for service 48 hours later on Good Friday!

Service

Car collected, serviced and returned and cleaned, immaculate.

Service

Marshall Grimsby has excellent customer service you feel that they value your service. They are never in a rush and explain everything that is going to happen. You can trust them in doing the things that need to be done. They give you confidence.

Service

EXCELLENT SERVICE GIVEN BY MEMBERS OF STAFF

Service

Achieved what was required which was a checkover of the car, fix the washer jets and an MOT. Had to ask twice for the answer to another matter plus I felt there was urgency to replace brake components coupled with what seemed a very expensive quote.

Service

Amazing customer service and value

Service

Not overly impressed as there are a couple of small marks on the paintwork on the rear bumper after the new tail lights were fitted.

Service

The jobs are completed to a high standard

Service

Very polite, caring staff

Service

Excellent service

Service

Efficient and friendly service

Service

Good service, would have been better had failed part been available on first visit.

Service

Car in for service, no issues.... just a few days later I get a low level coolant warning light, so took it back to dealership. Problem located and apparently resolved, a few days later ... low level coolant again, so had to take it back again.

Service

The car was serviced as expected

Service

Friendly staff, explained the problem and solutions.

Service

Friendly and helpful team of people

Service

My car is from Grimsby branch and after transaction was completed I was told that their job was starting after they sell the car to me, well that was not the case. Also they have tried to charge me for the service which in my contract is free

Service

Always find them very friendly and helpful.

Service

Covered in first answer

Service

Great service and easy booking service.

Service

Helpful Staff particularly Kirstie

Service

Pleasant staff, swift and efficient service, MOT carried out in warmth and comfort

Service

Excellent service given by friendly people. Hassle free from start to finish.

Service

Wash during service put scratches in the high gloss piano black lacquer inside the car which were not there prior to handing the car over (cleaned these personally only 3 days before the car was delivered for service and there were no scratches then)

Service

Customer care was extremely welcoming in a renowned intimidating and hard sell environment of salesmen in expensive shirts

Service

As per 1I still do not know if my Ad Blue was topped up as I was advised it would be?This has happened before with other parties being involved. Very confusing

Service

As above, they handled me fantastically well. There was a warranty claim I had on my vehicle that Nottingham BMW messed me around with. When I took it to Marshall Grimsby they handled it effortlessly.

Service

Friendly supportive

Sales

All staff friendly,Helpful and knowledgeable.

Sales

As above, no problems with BMW centre where I purchased my car. Communication as to the delivery of my car, the tracking status of that delivery. All in all a good experience

Sales

Excellent customer focus

Sales

Again very happy - I felt valued throughout and was kept well informed through the stages from test drive to collection

Sales

Clean And airy showroom. First time purchasing a premium brand car, was guided through the process with ease.

Sales

Because Marshall BMW at Laceby delivered the goods as usual in spades. Hard to find fault but I suppose if one were to be REALLY picky, the car park could do with being a bit bigger.

Sales

They delivered the car far quicker than I expected, upon collection they sat down with me and went through the entire functions of the car explaining everything as I had never driven a BMW before .

Sales

Because we are !

Sales

Samuel Walker, the salesman was a pleasure to deal with and the dealership as a whole made you very welcome when attending the showroom.

Sales

Really friendly staff, was well looked after, Sam Walker in particular..

Sales

Our sales executive was very helpful and prompt with replies to questions and kept us informed.

Sales

Walked in, had a coffee while sorting the paper work out. Walked around the car and taken through the various changes on the new X5 from the earlier model.Wife loved the flowers. : )

Sales

The staff at Marshall are excellent and help in any way they can. We have had test drives before and borrowed cars for the day. Dave Lee who was the salesman, was helpful and patient, and worked hard to find a car that matched our requirements.

Sales

I used to deal with Chris Gough who was an inspiration for BMW. Walking into Marshall Grimsby my wife and I where met by Sam with professional enthusiasm who worked within my scope and delivered me my expectation without pushing me into anything.

Sales

As always an excellent level of service was provided