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Friendly staff, explained the problem and solutions.
My car is from Grimsby branch and after transaction was completed I was told that their job was starting after they sell the car to me, well that was not the case. Also they have tried to charge me for the service which in my contract is free
Friendly and helpful team of people
Always find them very friendly and helpful.
Covered in first answer
Great service and easy booking service.
Helpful Staff particularly Kirstie
Excellent service given by friendly people. Hassle free from start to finish.
Pleasant staff, swift and efficient service, MOT carried out in warmth and comfort
Wash during service put scratches in the high gloss piano black lacquer inside the car which were not there prior to handing the car over (cleaned these personally only 3 days before the car was delivered for service and there were no scratches then)
Customer care was extremely welcoming in a renowned intimidating and hard sell environment of salesmen in expensive shirts
As above, they handled me fantastically well. There was a warranty claim I had on my vehicle that Nottingham BMW messed me around with. When I took it to Marshall Grimsby they handled it effortlessly.
As per 1I still do not know if my Ad Blue was topped up as I was advised it would be?This has happened before with other parties being involved. Very confusing
service team very helpul
Service completed within the time frame requested and was cleaned prior to being handed back.
no concerns with this health check
sort the problem with the car and have looked after us very well
Very good customer service
As above, I think the staff went above and beyond and made me feel very like a valued customer even though my visit cost me nothing
Asked why a particular feature wasnt enabled on my car and was told it was because it hadnt got xenon lights. mine does have them. I was then told it was because it hadnt got headlight washers... Service rep didnt understand uk spec requirement
Presented video of work carried out
Thorough service from start to finish.
Helpful information from desk staff. Finished the work really quickly. Great video and printed off information so I could see what had been done.
Service was excellent as far as I know and I appreciated being told that my tracking needed realigning as tyres were wearing unevenly
Excellent service & car returned valeted. Liked the video commentary on my IPhone
Came away with a great car at a very good price and a top money price for my trade in.
Staff extremely friendly, video of health check was helpful and clear.
friendly and efficient service, decent courtesy car. very high excess seems unnecessary for courtesy car.
I have owned BMW's for 15 years, buying my first [ 3 Series] in 2003.It has been maintained throughout by my local BMW centre [then Astles] and has never failed me. I have never once had any reason to complain about the car or their service.
Can't fault them on anything
Totally seamless and stress free due to BMW picking my car up for its service while dropping a hire car off for me to use. BMW then dropped my car back off To me once it was serviced and even gave it a mini valet!
Could not have been looked after better
Overall very satisfied. Advisory issue in that one tyre had worn more than others. Could have been completely satisfied if had sorted the wheel alignment out which in my opinion should have been done when Bmw fitted 4 new tyres when purchased the car
As previously stated, I could not be more satisfied with the treatment, handling and care provided to me by Marshall Grimsby. The staff are all friendly, welcoming and understanding. They explain everything to me so I'm always up to date.
i was told conflicting information, i did not get the car on time.i did complain to the retailer then they put it right and the garage was 30 miles away
No courtesy car avakilble again
I used to deal with Chris Gough who was an inspiration for BMW. Walking into Marshall Grimsby my wife and I where met by Sam with professional enthusiasm who worked within my scope and delivered me my expectation without pushing me into anything.
As always an excellent level of service was provided
Karl Green was extremely professional and kept me informed throughout the process of purchasing and supplying my new car
Really friendly bunch of people, always willing to go that little bit extra to help and meet my needs. The sales staff and management were top class during the whole process. Have used them before and the quality has never been better.
From my first call to Sam to driving my new car away every detail was covered with professional expertise. i was kept imformed every step of the way so well done Sam.
Completely satisfied explains it perfectly
Sam Walker was a very helpful representative at Marshal BMW, Grimsby who took us through the process in an efficient way and made the process seamless.
Delivery was later than expected but a loan car was provided.
Good service and plenty of time given
Brilliant service from attending the event to collecting my car, when an issue cropped up with my intended vehicle another was sought straight away so no disappointment our end.