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Can't fault them on anything
Totally seamless and stress free due to BMW picking my car up for its service while dropping a hire car off for me to use. BMW then dropped my car back off To me once it was serviced and even gave it a mini valet!
Could not have been looked after better
Overall very satisfied. Advisory issue in that one tyre had worn more than others. Could have been completely satisfied if had sorted the wheel alignment out which in my opinion should have been done when Bmw fitted 4 new tyres when purchased the car
As previously stated, I could not be more satisfied with the treatment, handling and care provided to me by Marshall Grimsby. The staff are all friendly, welcoming and understanding. They explain everything to me so I'm always up to date.
No courtesy car avakilble again
i was told conflicting information, i did not get the car on time.i did complain to the retailer then they put it right and the garage was 30 miles away
Why have I not awarded a 5 ? Reason , when initially making booking for tyre/wheel change I was advised that date agreed would be confirmed by E mail -it was not! The original date then had to be changed for reasons given at Para1!!
Everything was good. But there is never a loan car available
Sorted my problem
I had a call to say my car was finished and ready, yet when I arrived I had to sit and wait while it was cleaned. Obviously I appreciate it being cleaned that's a huge positive however after been told it was ready to then have to wait wasn't great.
See last comments.
Work completed to my satisfaction.
Kept me informed and completed what was required
Easiest car purchase so farBought on Saturday collected on Thursday
Car was returned washed and hoovered so better than I left it...
They kept me informed though the day, with the inspection video and all the work done was first class.
I was extremely satisfied. The service manager Neil was very helpful and explained everything to me. He ensured that I was fully updated and my car was returned to me cleaned properly.
Quick and efficient and dropped me off and picked me up
Friendly helpful staff. Would have appreciated written confirmation of the work carried out.
The car was not returned at the time agreed with your service staff. I was kept waiting for almost an hour longer which made me very late for an appointment which I had that evening. The delay was blamed on the alleged late delivery of the tyres.
Time waiting was a little longer than anticipated but staff were helpful and kept an eye on proceedings while I waited
Kirsty and the service manger are very competent, the only criticism is I phoned 3 times and my calls where not returned.
Service carried out well but paid too much over 400 for a service is over twice what I pay from other dealers for my car
Same as per question one really. Helpful staff.
No buscuits to go with coffee !
I waited while the car was serviced and used the wi-fi to work in the lounge area. Prompt service and comfortable space.
All round fab job!
All queries answered promptly and to my satisfaction
Everything was good and very fair price.
Ran like clockwork.
I was having 4 new tyres on my M3- service team showed me the depth of the tread and advised that the front tyres several mm from need to change. They could have just put them on and I would have been £1200 off and no wiser. I respect their honesty
Really looked after by Gareth Davies, he went out his way to make sure he could accommodate me. Also advised me on when to book in (I was initially going to book it in early but Gareth explained to book a bit later so I don't lose out on my MOT).
They did everything possible to get me back on the road when I had an electrical fault on the car. Because I live in a remote village and no courtesy car was available, they loaned me a motorcycle which was very considerate of them.
My fault was diagnosed and fixed quickly with the least amount of disruption possible for myself.
Video was excellent use of technology, and a personal touch
Staff were friendly & kept me updated on progress.
Dave salesmen did his self pride with service he gave us
Everyone is so helpful.
Sam Walker was a very helpful representative at Marshal BMW, Grimsby who took us through the process in an efficient way and made the process seamless.
Delivery was later than expected but a loan car was provided.
Good service and plenty of time given
Brilliant service from attending the event to collecting my car, when an issue cropped up with my intended vehicle another was sought straight away so no disappointment our end.
Great personal service from the teM I know and have dealt with before
Danny Watson was excellent from start to finishhe kept me informed all the way and even recommended a hotel and restaurant when i came to pick up the car
Sam was helpful throughout the experience. The car was available on the agreed date.
Excellent car, excellent sales experience. I noticed a minor issue on collection which they resolved straight away.
They were brilliant
Courteous staff. Plenty of time to discuss issues/ queriesMy car was beautifully presented in a private area with time to preview it before any payment was involved. Excellent explanation and set up of car system by Danny Watson
Sales Rep, Danny was excellent customer service. kept me informed and exsplained all details fully.
Quick Handover, pleasant transaction.
Caring, friendly and efficient staff
I only dealt with tom but all the employees I came across were so polite and professional
Delivered everything they promised
Completely satisfied. Excellent service and highly recommend Sam Walker. He looked after us from start to finish. All the staff were friendly, approachable and very easy to talk to. Fabulous service.
Karl Green was excellent
Very satisfied with bmw centre experience
Very helpful especially with the fine details
Excellent customer service, nothing was too much, very helpful.