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ABOUT Marshall Grimsby.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The new BMW 5 Series Touring

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Grimsby Golf Club Partnership.

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BMW 5 Series Preview Event.

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BMW 5 Series Launch

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Beat The VED Changes.

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BMW i3 Service Inclusive

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BMW Technology Event. 19-20 November 2016.

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BMW Winter Wheels & Tyres.

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Insist on a BMW Approved Bodyshop.

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Here Today, Yours Tomorrow.

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Macmillan World's Biggest Coffee Morning - Friday 30th September

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Drive Your 66 Plate. Ride Your 66 Plate.

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Marshall Grimsby Cinema Competition

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The new BMW M5 Competiton Edition.

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Armed Forces Day 2016

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The Grimsby Telegraph Motorshow.

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BMW Car Club Centenary Relay

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The Next 100 Years.

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Customer Complaints Procedure.

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Easter Opening Hours

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Supporting Stanford School in Laceby. Part 2.

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Where Next?

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Neil Murray

Service Manager

Mark Camburn

Parts Manager

Graham Lutwyche

Bodyshop Manager

Heather Robertson

Marketing Manager

Rachael Nairn

Local Business Development Manager

James Seaton

Sales Manager

Steve Twidale

Business Manager

Tom Wilkinson

Sales Executive & Motability Specialist

Dave Lee

Sales Executive

Mark Biela

Sales Executive & Motability Specialist

Danny Watson

Sales Executive

Sam Walker

Sales Executive

Kirsty Newstead

Service Advisor

Alan Bye

Parts Advisor

June Mullins

Receptionist

Kelly Aitken

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kirsty and the service manger are very competent, the only criticism is I phoned 3 times and my calls where not returned.

Service

I waited while the car was serviced and used the wi-fi to work in the lounge area. Prompt service and comfortable space.

Service

Same as per question one really. Helpful staff.

Service

Service carried out well but paid too much over 400 for a service is over twice what I pay from other dealers for my car

Service

No buscuits to go with coffee !

Service

All round fab job!

Service

All queries answered promptly and to my satisfaction

Service

Ran like clockwork.

Service

Everything was good and very fair price.

Service

I was having 4 new tyres on my M3- service team showed me the depth of the tread and advised that the front tyres several mm from need to change. They could have just put them on and I would have been £1200 off and no wiser. I respect their honesty

Service

Really looked after by Gareth Davies, he went out his way to make sure he could accommodate me. Also advised me on when to book in (I was initially going to book it in early but Gareth explained to book a bit later so I don't lose out on my MOT).

Service

They did everything possible to get me back on the road when I had an electrical fault on the car. Because I live in a remote village and no courtesy car was available, they loaned me a motorcycle which was very considerate of them.

Service

My fault was diagnosed and fixed quickly with the least amount of disruption possible for myself.

Service

Video was excellent use of technology, and a personal touch

Service

Staff were friendly & kept me updated on progress.

Service

Dave salesmen did his self pride with service he gave us

Service

Everyone is so helpful.

Service

See above. Car valet was a nice touch, even for a short appt time

Service

Car pick up good ,all staff courteous.

Service

Again the friendly knowledgeable staff who fully explain in simple language what is required and the likely costs.

Service

There amazing

Service

Very satisfied with customer service at Marshall Grimsby, just had to wait a lot longer at the garage than I was originally lead to believe.

Service

I left my car with team they dropped me at work and dropped my car back to me later the same day

Service

A very warm welcome. The service process was explained clearly. I was made to feel comfortable by the showroom hostess (AnneMarie) whilst I worked during the car having its service.

Service

car was ready on time , no issues had checked car for fault but NFF

Service

As above

Service

good ,helpful service

Service

Service was carried in time frame,competitive service costs.

Service

the whole experience was great, they only downside was how long it took to get the deposit back.

Service

Good staff

Service

They managed to fit me in even though they were very well booked up. The service was carried out while I waited. They checked the car over and found a problem with the drivers seat that I was not aware of. I felt as if I,as a customer, mattered

Service

Was kept informed of time scales.

Service

Very helpful team, who kept me updated with progress. A professional and courteous service experience

Service

Good service, quick and ready for the time I wanted to collect my car. Slightly expensive on parts.

Service

Marshalls got the repair carried out quickly, unfortunately I had to wait over 6 hours for a replacement car which resulted in me not being to get to work!

Service

Would have given a completely satisfied tick but the price was nearly 10% more than a BMW specialist garage not far away

Service

Quick to do service and checked out any other queries with the car

Service

Great service and communication.

Service

Very efficient satisfied with completed work and customer service

Service

On arrival, additional things were included on the job card which I hadn't requested which had to be removed prior to work being undertaken. The MoT test was very expensive. Vehicle valeting was poor e.g. the door sills were still dirty.

Service

As above

Service

Marshall BMW in Grimsby is the most disorganised dealership I have dealt with. On 3 occasions I booked my car for service with the car to be collected and they forgot to collect my car. Now I take the car in yet they still seem surprised to see me.

Service

The staff where excellent and very polite

Service

There expertise and professionalism stand out from the crowd.

Service

I only dealt with tom but all the employees I came across were so polite and professional

Sales

Karl Green was excellent

Sales

Completely satisfied. Excellent service and highly recommend Sam Walker. He looked after us from start to finish. All the staff were friendly, approachable and very easy to talk to. Fabulous service.

Sales

Delivered everything they promised

Sales

Very satisfied with bmw centre experience

Sales

Very helpful especially with the fine details

Sales

Excellent customer service, nothing was too much, very helpful.

Sales

Marshall BMW were very customer focussed and made our purchase easy

Sales

prompt service from advising they thought they had a car that would suit me.All my queries answered and I was kept informed of delivery and PDC of the car and collection information

Sales

No problems arising

Sales

Went out of their way to obtain and arrange delivery of the car.Thorough explanation given as to the workings of the car.

Sales

Great product great staff

Sales

Was friendly and explained everything

Sales

All went to plan

Sales

Very prompt and speedy service.

Sales

Everything was when and where it should be.

Sales

Everything went smoothly from initial selection of the model, colour and specification to delivery. I was kept apprised of progress at all stages.

Sales

the car was ordered with the wrong spec so I waited over five months for delivery, not good, that particular salesman has since been dismissed