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Kirsty and the service manger are very competent, the only criticism is I phoned 3 times and my calls where not returned.
I waited while the car was serviced and used the wi-fi to work in the lounge area. Prompt service and comfortable space.
Same as per question one really. Helpful staff.
Service carried out well but paid too much over 400 for a service is over twice what I pay from other dealers for my car
No buscuits to go with coffee !
All round fab job!
All queries answered promptly and to my satisfaction
Ran like clockwork.
Everything was good and very fair price.
I was having 4 new tyres on my M3- service team showed me the depth of the tread and advised that the front tyres several mm from need to change. They could have just put them on and I would have been £1200 off and no wiser. I respect their honesty
Really looked after by Gareth Davies, he went out his way to make sure he could accommodate me. Also advised me on when to book in (I was initially going to book it in early but Gareth explained to book a bit later so I don't lose out on my MOT).
They did everything possible to get me back on the road when I had an electrical fault on the car. Because I live in a remote village and no courtesy car was available, they loaned me a motorcycle which was very considerate of them.
My fault was diagnosed and fixed quickly with the least amount of disruption possible for myself.
Video was excellent use of technology, and a personal touch
Staff were friendly & kept me updated on progress.
Dave salesmen did his self pride with service he gave us
Everyone is so helpful.
See above. Car valet was a nice touch, even for a short appt time
Car pick up good ,all staff courteous.
Again the friendly knowledgeable staff who fully explain in simple language what is required and the likely costs.
Very satisfied with customer service at Marshall Grimsby, just had to wait a lot longer at the garage than I was originally lead to believe.
I left my car with team they dropped me at work and dropped my car back to me later the same day
A very warm welcome. The service process was explained clearly. I was made to feel comfortable by the showroom hostess (AnneMarie) whilst I worked during the car having its service.
car was ready on time , no issues had checked car for fault but NFF
good ,helpful service
Service was carried in time frame,competitive service costs.
the whole experience was great, they only downside was how long it took to get the deposit back.
They managed to fit me in even though they were very well booked up. The service was carried out while I waited. They checked the car over and found a problem with the drivers seat that I was not aware of. I felt as if I,as a customer, mattered
Was kept informed of time scales.
Very helpful team, who kept me updated with progress. A professional and courteous service experience
Good service, quick and ready for the time I wanted to collect my car. Slightly expensive on parts.
Marshalls got the repair carried out quickly, unfortunately I had to wait over 6 hours for a replacement car which resulted in me not being to get to work!
Would have given a completely satisfied tick but the price was nearly 10% more than a BMW specialist garage not far away
Quick to do service and checked out any other queries with the car
Great service and communication.
Very efficient satisfied with completed work and customer service
On arrival, additional things were included on the job card which I hadn't requested which had to be removed prior to work being undertaken. The MoT test was very expensive. Vehicle valeting was poor e.g. the door sills were still dirty.
Marshall BMW in Grimsby is the most disorganised dealership I have dealt with. On 3 occasions I booked my car for service with the car to be collected and they forgot to collect my car. Now I take the car in yet they still seem surprised to see me.
The staff where excellent and very polite
There expertise and professionalism stand out from the crowd.
I only dealt with tom but all the employees I came across were so polite and professional
Karl Green was excellent
Completely satisfied. Excellent service and highly recommend Sam Walker. He looked after us from start to finish. All the staff were friendly, approachable and very easy to talk to. Fabulous service.
Delivered everything they promised
Very satisfied with bmw centre experience
Very helpful especially with the fine details
Excellent customer service, nothing was too much, very helpful.
Marshall BMW were very customer focussed and made our purchase easy
prompt service from advising they thought they had a car that would suit me.All my queries answered and I was kept informed of delivery and PDC of the car and collection information
No problems arising
Went out of their way to obtain and arrange delivery of the car.Thorough explanation given as to the workings of the car.
Great product great staff
Was friendly and explained everything
All went to plan
Very prompt and speedy service.
Everything was when and where it should be.
Everything went smoothly from initial selection of the model, colour and specification to delivery. I was kept apprised of progress at all stages.
the car was ordered with the wrong spec so I waited over five months for delivery, not good, that particular salesman has since been dismissed