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not giving right answers with my previous car,even after several visits for engine oil refill.I was told 6 series drinks moreengine oil.Needed oil topping almost every 6 weeks.?sensor problems
Courteous,responded to my first call and booked car in ,in reasonable time.Attended to issue whilst I waited.
As it says completely satisfied
Car was 2 hours late being returned, inadequate communication and resulted in me missing an imporrtant appointment
rang Wednesday and car was in for service 48 hours later on Good Friday!
Car collected, serviced and returned and cleaned, immaculate.
Marshall Grimsby has excellent customer service you feel that they value your service. They are never in a rush and explain everything that is going to happen. You can trust them in doing the things that need to be done. They give you confidence.
EXCELLENT SERVICE GIVEN BY MEMBERS OF STAFF
Achieved what was required which was a checkover of the car, fix the washer jets and an MOT. Had to ask twice for the answer to another matter plus I felt there was urgency to replace brake components coupled with what seemed a very expensive quote.
Amazing customer service and value
Not overly impressed as there are a couple of small marks on the paintwork on the rear bumper after the new tail lights were fitted.
The jobs are completed to a high standard
Very polite, caring staff
Efficient and friendly service
Good service, would have been better had failed part been available on first visit.
Car in for service, no issues.... just a few days later I get a low level coolant warning light, so took it back to dealership. Problem located and apparently resolved, a few days later ... low level coolant again, so had to take it back again.
The car was serviced as expected
Friendly staff, explained the problem and solutions.
Friendly and helpful team of people
My car is from Grimsby branch and after transaction was completed I was told that their job was starting after they sell the car to me, well that was not the case. Also they have tried to charge me for the service which in my contract is free
Always find them very friendly and helpful.
Covered in first answer
Great service and easy booking service.
Helpful Staff particularly Kirstie
Pleasant staff, swift and efficient service, MOT carried out in warmth and comfort
Excellent service given by friendly people. Hassle free from start to finish.
Wash during service put scratches in the high gloss piano black lacquer inside the car which were not there prior to handing the car over (cleaned these personally only 3 days before the car was delivered for service and there were no scratches then)
Customer care was extremely welcoming in a renowned intimidating and hard sell environment of salesmen in expensive shirts
As per 1I still do not know if my Ad Blue was topped up as I was advised it would be?This has happened before with other parties being involved. Very confusing
As above, they handled me fantastically well. There was a warranty claim I had on my vehicle that Nottingham BMW messed me around with. When I took it to Marshall Grimsby they handled it effortlessly.
All staff friendly,Helpful and knowledgeable.
As above, no problems with BMW centre where I purchased my car. Communication as to the delivery of my car, the tracking status of that delivery. All in all a good experience
Excellent customer focus
Again very happy - I felt valued throughout and was kept well informed through the stages from test drive to collection
Clean And airy showroom. First time purchasing a premium brand car, was guided through the process with ease.
Because Marshall BMW at Laceby delivered the goods as usual in spades. Hard to find fault but I suppose if one were to be REALLY picky, the car park could do with being a bit bigger.
They delivered the car far quicker than I expected, upon collection they sat down with me and went through the entire functions of the car explaining everything as I had never driven a BMW before .
Because we are !
Samuel Walker, the salesman was a pleasure to deal with and the dealership as a whole made you very welcome when attending the showroom.
Really friendly staff, was well looked after, Sam Walker in particular..
Our sales executive was very helpful and prompt with replies to questions and kept us informed.
Walked in, had a coffee while sorting the paper work out. Walked around the car and taken through the various changes on the new X5 from the earlier model.Wife loved the flowers. : )
The staff at Marshall are excellent and help in any way they can. We have had test drives before and borrowed cars for the day. Dave Lee who was the salesman, was helpful and patient, and worked hard to find a car that matched our requirements.
I used to deal with Chris Gough who was an inspiration for BMW. Walking into Marshall Grimsby my wife and I where met by Sam with professional enthusiasm who worked within my scope and delivered me my expectation without pushing me into anything.
As always an excellent level of service was provided